Business Services Officer

Cafcass; United States; Hybrid; USD 29,000 - 37,000; Full time

Benefits offered by this job

Wellbeing support

Excellent benefits

Job summary

Cafcass in Birmingham offers hybrid working with regular in-office presence for team meetings, supervision, and induction. This role provides administrative support to local Family Court Advisers and Service Managers, handling case progression, referrals, letters, and information packs while ensuring timely follow-ups.

You'll work in a diverse, inclusive environment with wellbeing support and excellent benefits, collaborating with colleagues and frontline teams to progress cases efficiently.

Qualifications

• A relevant qualification in business administration (e.g. NVQ2), willingness to progress, or significant similar experience.
• Confident with MS Office at basic to intermediate level.
• Clear, confident communicator via email, phone and in person.
• Thrives in a team environment and can adapt to changing priorities.
• Able to prioritise work in a fast-moving setting with tight deadlines.

Responsibilities

• monitoring case progression
• receiving referrals from the Court or Cafcass Intake Team
• create / update / close cases within our case management system
• sending letters and information packs to service users
• identify missing information and follow up as required
• receive and deal with telephone enquiries
• meet and greet visitors, including service users
• general admin support and coordination

Skills

MS Office

Communication

Teamwork

Prioritisation

Telephone/Email communication

Education

NVQ2 in Business Administration

Tools

Case management system

Job description

In this role you will play a key role in supporting our teams and colleagues when they are in the office, like our Social Workers seeing children and families, or our teams being together for team meetings or supervision. Therefore, whilst you will benefit from working flexibly, including some remote working, you will also be required to be in the Birmingham office on a regular basis. If you join us you expect to have regular 1:1 time with your manager, especially during your induction, and again there will be a balance between doing this remotely and in-person so you have both flexibility and opportunities to form connections. If shortlisted, the hiring manager will be able to give you more insight into what a typical week or month might look like should you join us. We are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience, which helps ensure we provide a service which promotes the diversity and uniqueness of children and families from all backgrounds. We especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with. We provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us. Let us tell you a bit more about the role… As a Business Services Officer you will contribute to the effective and efficient management and progression of cases, providing administrative support to the local Family Court Advisers and Service Managers. Should you join us your tasks will include:

• monitoring case progression
• receiving referrals from the Court or Cafcass Intake Team
• create / update / close cases within our case management system
• sending letters and information packs to service users
• identify any missing information and follow-up as required
• receive and deal with telephone enquiries
• meet and greet visitors, including service users
• general admin support, If you wish to speak with a member of the team for more specific information you can either contact Michelle Berridge from our HR Resourcing team if your query is HR related or to do with the recruitment process, or Claire Trifonos if your questions relate more to the role, providing your contact information and best times / methods to get hold of you.
• A relevant qualification in business administration (e.g. NVQ2), a willingness to work towards to a qualification and/or significant experience in a similar role
• Confident and capable of using MS Office applications to a basic / intermediate level
• Clear, confident communicator via email, phone and in person
• Someone who thrives working in a team
• Able to prioritise work in a fast-moving environment with strict deadlines, Below we have given you an indication of a timetable we are hoping to work towards, although dates are subject to change.