Family Case Manager

Jcsfl; Miami, Northern (FL, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive benefits package (medical,

Vacation & holiday pay

401(k) match

In-service training & CEU

Job summary

Jewish Community Services of South Florida (JCS) in Miami seeks a Family Case Manager to provide outreach, case management, and coordination of care to individuals and families across Miami-Dade and Broward Counties. You will help clients access benefits, healthcare, mental health services, and community resources while pursuing stability and personal goals.

The role requires strong communication, organizational, and problem-solving skills, plus the ability to provide empathetic, culturally

Qualifications

• Bachelor’s degree required; Master’s degree in Social Work, Mental Health Counseling, Marriage and Family Therapy, or related field preferred.
• LCSW, LMFT, or LMHC license, or eligibility for licensure, preferred.
• Minimum of two years of relevant experience, preferred.
• Fluency in Spanish strongly preferred.
• Strong written, verbal, interpersonal, and documentation skills.

Responsibilities

• Complete Assessments and Program required documents approved by Department Director.
• Development of Case Management Treatment Service plan.
• Crisis intervention.
• Information and referrals to community resources.
• Arrange for client services, as needed.
• Case coordination and monitoring.
• Assistance with applications for services or benefits as needed.
• Data entry into a web-based software system.
• Maintain confidentiality of all client information and comply with agency policies, procedures, and applicable regulations.
• Perform other duties as assigned to support program operations and agency objectives.

Skills

Fluency in Spanish

Communication skills

Documentation skills

Organizational skills

Client outreach

Education

Bachelor’s degree

Master’s degree in Social Work / LMFT / LMHC (preferred)

License eligibility (LCSW/LMFT/LMHC)

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Are you ready to make a difference in our community? At Jewish Community Services of South Florida (JCS), you’ll join a team of passionate professionals dedicated to making a positive impact in the lives of those we serve. Joining our team means contributing to a well-respected organization with over a century of service to the South Florida community, rooted in the values of compassion, inclusivity, and resilience. Our team members find purpose in empowering individuals and families through meaningful programs and initiatives. We foster a collaborative environment where your talents are valued, and you’ll have opportunities for personal and professional growth. If you’re looking to be part of an organization that values your contributions and promotes a culture of unity and support, JCS is the place to be.

The Family Case Manager will provide outreach, case management, and coordination of care to individuals and families throughout Miami-Dade and Broward Counties. The ICM will provide client-centered support to help clients and their families develop the skills, knowledge, and resources needed to access benefits, healthcare, mental health services, employment, and other community resources, while working toward improved stability and their individual goals. Responsibilities include conducting intakes and assessments, developing and implementing individualized service plans, providing ongoing case management, referrals, education, monitoring, follow-up, advocacy, and support, and coordinating services with community providers. The ICM will maintain knowledge of available community resources and collaborate with service providers and community partners to connect clients with appropriate support. The position requires strong communication, organization, assessment, and problem-solving skills, as well as the ability to provide empathetic and culturally responsive support while maintaining appropriate professional boundaries.

Essential Duties and Responsibilities

Responsibilities include the following, and other duties may be assigned:

• Complete Assessments and Program required documents approved by Department Director
• Development of Case Management Treatment Service plan
• Crisis intervention
• Information and referrals to community resources
• Arrange for client services, as needed
• Case coordination and monitoring
• Assistance with applications for services or benefits as needed
• Data entry into a web-based software system
• Maintain confidentiality of all client information and comply with agency policies, procedures, and applicable regulations.
• Perform other duties as assigned to support program operations and agency objectives.

PERKS:

• We are proud to offer a competitive benefits package to all full-time employees, including medical and dental plans.
• A generous vacation and holiday pay benefit and a 401(k) match is available.
• Staff receives monthly in-service training and CEU opportunities.
• This is a one of a kind opportunity for leadership in talent management to contribute to a team of mindful, caring and passionate people at work every day in service to our community!

ABOUT: Jewish Community Services of South Florida (JCS) is the foremost non-profit, human services agency whose mission is to improve the quality of life and self-sufficiency of the Jewish and broader communities throughout South Florida in accordance with Jewish values. Founded in 1920, JCS delivers exemplary social services through compassionate and comprehensive programs that help people stay healthy and productive.

JCS is a 501(c)(3) not-for-profit organization and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, disability, gender identity, gender expression, national origin, or veteran status.

JCS strictly enforces a Drug-Free Workplace Policy, which prohibits the use, possession, distribution, or sale of controlled substances and alcohol on company premises, during work hours, or while representing the company. Pre-employment and random drug testing may be required as part of our commitment to a drug-free workplace.

All Full-Time staff members are required to attend and work from start to end, JCS' Milk and Honey, Matzah Mitzvah and other similar events, which are typically held on Sundays and/or evenings. These events are essential to our organizational culture and participation is key to fostering team unity, supporting our values, and engaging with our community. By attending, it helps to set the standard for involvement and demonstrate our commitment to these meaningful traditions.

**Please be advised, if selected for this position, you will be required to submit to a level II background screening through the DCF Clearinghouse: https://info.flclearinghouse.com

Qualifications

• Bachelor’s degree required; Master’s degree in Social Work, Mental Health Counseling, Marriage and Family Therapy, or a related field preferred
• LCSW, LMFT, or LMHC license, or eligibility for licensure, preferred
• Minimum of two (2) years of relevant experience, preferred
• Fluency in Spanish strongly preferred
• Strong written, verbal, interpersonal, and communication skills, with the ability to communicate clearly and document information accurately.
• Strong proficiency in Microsoft Office, including Word, Excel, and Outlook; accurate data entry and documentation skills are essential.
• Valid Florida driver’s license, proof of insurance, and access to reliable transportation are required