Family Care & Enrollment Specialist

Waterworks Aquatics; Pasadena (CA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

401(k) with company match

Dental & vision insurance (part-time &

Paid training and regular performance

Employee discounts and company events

Job summary

Waterworks Aquatics seeks a Relationship Center Specialist to be the first point of contact for families, supporting enrollment, scheduling, and account updates. You will answer questions, process payments, and provide calm, clear assistance in a busy swim-school environment.

The role emphasizes friendly service, organization, and commitment to helping families navigate programs while maintaining accurate records and contributing to retention efforts.

Qualifications

• Passion for helping people and delivering great service.
• Adaptability to adjust in a fast-paced environment.
• Self-responsibility with attention to detail.
• Approachability with clear, calm communication.
• Integrity when handling sensitive information.
• Comfort communicating by phone and using computer-based systems.

Responsibilities

• Answer incoming calls and inquiries from families.
• Assist with enrollment, scheduling, and account updates.
• Process payments and help resolve billing questions.
• Provide clear, accurate information about programs and policies.
• Document interactions and updates in internal systems.
• Support retention by helping families navigate changes and concerns.

Skills

Passion

Adaptability

Self-Responsibility

Approachability

Integrity

Phone & Computer Use

Job description

Waterworks Aquatics seeks a Relationship Center Specialist to be the first point of contact for families, supporting enrollment, scheduling, and account updates. You will answer questions, process payments, and provide calm, clear assistance in a busy swim-school environment.

The role emphasizes friendly service, organization, and commitment to helping families navigate programs while maintaining accurate records and contributing to retention efforts.