Relationship Center Specialist - Call Center

Waterworks Aquatics; Pasadena (CA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

401(k) with company match

Dental & vision insurance (part-time &

Paid training and regular performance

Employee discounts and company events

Job summary

Waterworks Aquatics seeks a Relationship Center Specialist to be the first point of contact for families, supporting enrollment, scheduling, and account updates. You will answer questions, process payments, and provide calm, clear assistance in a busy swim-school environment.

The role emphasizes friendly service, organization, and commitment to helping families navigate programs while maintaining accurate records and contributing to retention efforts.

Qualifications

• Passion for helping people and delivering great service.
• Adaptability to adjust in a fast-paced environment.
• Self-responsibility with attention to detail.
• Approachability with clear, calm communication.
• Integrity when handling sensitive information.
• Comfort communicating by phone and using computer-based systems.

Responsibilities

• Answer incoming calls and inquiries from families.
• Assist with enrollment, scheduling, and account updates.
• Process payments and help resolve billing questions.
• Provide clear, accurate information about programs and policies.
• Document interactions and updates in internal systems.
• Support retention by helping families navigate changes and concerns.

Skills

Passion

Adaptability

Self-Responsibility

Approachability

Integrity

Phone & Computer Use

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Relationship Center Specialist - Call Center

Be the voice families trust — and the connection that keeps them swimming.

As a Relationship Center Specialist, you are often the first point of contact for Waterworks Aquatics families. You’ll help answer questions, manage accounts, and support families as they enroll, schedule, and maintain their swim programs.

This role is ideal for someone who enjoys helping others, staying organized, and providing clear, friendly support in a busy environment.

About Waterworks Aquatics

Waterworks Aquatics is a premier swim school teaching children (ages 3 months and up) and adults how to swim. Our mission is to educate and motivate individuals to be safer and learn proper swimming technique. Every interaction you handle helps families feel supported, informed, and confident in their experience with us.

How You’ll Support Our Families

• Answer incoming calls and inquiries from families.
• Assist with enrollment, scheduling, and account updates.
• Process payments and help resolve billing questions.
• Provide clear, accurate information about programs and policies.
• Document interactions and updates in internal systems.
• Support retention by helping families navigate changes and concerns.

What You’ll Bring

• Passion — you enjoy helping people and providing great service.
• Adaptability — you adjust easily in a fast-paced environment.
• Self-Responsibility — you follow through and manage details accurately.
• Approachability — you communicate clearly, calmly, and professionally.
• Integrity — you handle sensitive information with care.
• Comfort communicating by phone and using computer-based systems.

Pay, Schedule & Growth

• Pay Range:$24.00 – $27.00 per hour.
• Paid training and structured onboarding.
• Ongoing coaching and feedback.
• Opportunities to grow within the Relationship Center and company.
• 401(k) with company match.
• Dental & vision insurance (part-time and full-time).
• Paid training and regular performance reviews.
• Employee discounts and company events.

Ready to support families and build lasting relationships?