Family Advisor

Pennant Group; Appleton (WI); In loco; USD 42.000 - 60.000; Tempo pieno

Descrizione del lavoro

Lotus Gardens Senior Living is seeking a Family Advisor to lead the resident recruitment process by building relationships with prospective residents and their families. You will develop marketing strategies, manage referrals, and collaborate with the management team to maintain occupancy and coordinate admissions.

The role emphasizes excellent communication, a clear vision of services, and a strong customer service mindset, with local travel as part of your responsibilities.

Competenze

• Superior communication skills, both oral and written.
• Ability to clearly articulate the community and services.
• Dependable, punctual with a professional demeanor.
• Knowledge of physiology/psychology of older adults.
• Ability to recognize dementia signs/symptoms.
• Strong customer service and telephone marketing skills.
• Adaptable and focused on resident and family needs.
• Team and business partner collaboration abilities.

Mansioni

• Leads resident recruitment by building relationships with prospects and families.
• Develops and maintains internal/external marketing strategies including referrals and community relationships.
• Maintains occupancy, tracks resident movements, and coordinates admissions with management.

Conoscenze

Superior communication

Clear vision communication

Dependable and punctual

Knowledge of geriatrics physiology

Dementia signs recognition

Customer service orientation

Telephone marketing

Team & partner collaboration

Formazione

Marketing or human services degree

Descrizione del lavoro

Family Advisor### Family AdvisorApply: Appleton, Wisconsin: Full time: Posted Yesterday: JR65947**Lotus Gardens Senior Living** is currently seeking a **Family Advisor** to join our team of dedicated professionals who want to make a difference in the lives of our residents, their families and our community. We are guided by our CAPLICO Core Values:*Celebration**Accountability**Passion for Learning**Love One Another**Intelligent Risk Taking**Customer Second (Employee First!)**Ownership*If these core values resonate deeply with your own moral compass and you meet the requirements below, then you should apply.About the OpportunitySuccessfully leads the resident recruitment process by establishing and cultivating meaningful relationships with prospects and their families and identifies individual candidate’s needs. Develops and maintains productive internal and external marketing strategies including referral sources and community relationships. Maintains occupancy levels, tracks and trends resident movements, is the central point of contact for all prospective residents and manages the admission/assessment process in collaboration with the community management team.Critical Success Factors* Superior communication skills with the ability to effectively communicate in English, both orally and in writing.* Ability to communicate a clear vision of the community and its services.* Dependable and punctual with a professional, competent demeanor.* Knowledge of the physiology and psychology of the older person.* Recognizes common signs/symptoms of dementia.* Demonstrates strong customer service skills and telephone marketing skills.* Adaptable, flexible and focused on meeting the needs of prospective residents and their families.* Demonstrate team and business partner skills.Preferred Qualifications* Degree in marketing or human services field preferred.* Prior experience in marketing to seniors, in sales, senior housing, long-term care insurance, hospitality or an appropriate healthcare/personal care background preferred.* Proven track record of marketing/sales results.* An outgoing personality, superior communication skills and strong customer service orientation required.* Must present a neat, clean appearance and demonstrate a positive, cheerful attitude.* Must possess a clean driving record and valid state issued driver’s license.* Local travel required.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics. The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.