CLIENT ADVISOR ANTONIO MARRAS

Oniverse; New York (NY); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Base Salary plus commissions

Medical Insurance

Paid Time off and Sick Time

401(K) matching

Employee Discount

Sign on Bonus

Referral bonus

Paid Parental Leave

Job summary

Oniverse is seeking a Client Advisor for its Antonio Marras store in the heart of New York City. You will deliver luxury, one-on-one customer service and help meet personal and store sales goals.

You will build client relationships using CRM tools, follow visual merchandising guidelines, assist with stock replenishment, and maintain a clean, premium shopping environment. Flexibility to work holidays and weekends is required.

Qualifications

• Eligibility to work in the US for any Employer.
• High School graduate or equivalent.
• Minimum 2 years of experience in customer service and luxury retail.
• Excellent verbal, written communication and sales skills.
• Commitment, self-motivated and goal oriented.
• Impeccable presentation and ability to thrive in a demanding environment.
• Problem solving mindset.

Responsibilities

• Deliver luxury, one-on-one customer service as a Marras Brand Ambassador.
• Meet and exceed personal and store sales goals.
• Build and maintain strong client relationships using CRM tools.
• Follow visual merchandising guidelines.
• Contribute to stock management and product replenishment.
• Share trends, styling ideas, and product knowledge with clients and team.
• Proficiency in a second language is a plus.

Skills

Luxury customer service

CRM proficiency

Sales goals achievement

Strong communication

Product knowledge sharing

Bilingual beneficial

Team collaboration

Education

High School diploma or equivalent

Tools

CRM software

Job description

ONIVERSE is looking for dynamic Client Advisors to join its first ANTONIO MARRAS store in the heart of New York City, NY!

Job Title: Client Advisor

Reports to: Store Director

Location: NY

Direct Reports: None

FLSA: Non-exempt

Hourly Base Salary: $22-$30 USD plus monthly commissions

About the brand:

Antonio Marras started his journey in fashion in 1987 and launched his label in Milan in 1999. As a multidisciplinary artist working across fashion, cinema, literature and art, Antonio brings a unique and evolving narrative to the brand. His artistry is at the heart of everything we do, and we are strategically focused on highlighting this distinctive creative identity in every touchpoint, from product to store experience.

Job Requirements:

• Ability to work a flexible schedule, including holidays and weekends
• Deliver luxury, one-on-one customer service as a Marras Brand Ambassador
• Meet and exceed personal and store sales goals
• Build and maintain strong client relationships using CRM tools
• Follow visual merchandising guidelines
• Contribute to stock management and product replenishment
• Passion for the luxury sector and through knowledge of products
• Share trends, styling ideas, and product knowledge with clients and other team members
• Proficiency in a second language is a plus
• Ability to lift more than 20 pounds and stand for long periods of time, bend, stretch, for a short distance engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.)
• Store Cleanliness: at our stores, we take great pride in providing our customers with a clean and well-maintained shopping environment. This includes the cleanliness and organization of the store: including but not limited to the salesfloor, fitting rooms, cash desk area, and backroom areas. As a retail employee, you are expected to take the initiative of upkeeping the cleanliness in the store.

Qualifications:

• Eligibility to work in the US for any Employer
• High School graduate or equivalent
• Minimum 2 years of experience in customer service and contemporary or luxury retail industry
• Excellent verbal, written communication and sales skills, with a strong customer service orientation
• Commitment, being self-motivated and goal oriented
• Impeccable presentation and the ability to thrive in a demanding environment
• Problem solving mindset

Benefits Package:

• Base Salary, plus monthly commissions
• Medical Insurance
• Paid Time off and Paid Sick Time
• Paid Parental Leave*Must meet eligibility requirements
• 401(K) matching
• Pet Insurance
• Pre-Tax commuter benefits for transit and parking (Depending on City/State)
• Sign on Bonus
• Referral bonus
• Employee Discount, Free Uniform and much more!

How we do it:

Oniverse was founded in 1986 close to Verona, Italy with the aim to create a new way of selling hosiery and beachwear for women, men and children, through a franchising sales network. More than thirty years later, Oniverse boasts more than 5,600 shops throughout the world with different brands such as Calzedonia, Intimissimi, Falconeri and Tezenis. The success of Oniverse is the result of a number of factors: the huge range of products, the particular attention paid to fashion and the unbeatable quality-price ratio. These are some of the features that have enabled Oniverse to satisfy even its most demanding customers.