FAE Solutions Engineer

Quectel; Germany (OH); On-site; USD 80,000 - 110,000; Full time

Job summary

Quectel Wireless Solutions is seeking a technically skilled engineer to act as the first line of support for customer inquiries, diagnosing issues and guiding them through design up to mass production. You will build deep expertise across Quectel's product portfolio and contribute to reference designs and training materials.

You will review schematics, advise on antenna matching and RF optimization, and collaborate with Sales, Product and R&D to capture requirements and drive improvements across

Responsibilities

• Act as the first responder for customer technical inquiries and diagnose issues remotely or on-site.
• Develop deep expertise across the company's product portfolio and propose hardware-software solutions tailored to customer use cases.
• Engage during prototype design, providing schematic review, PCB layout guidance, antenna matching advisory, and RF optimization.
• Collect and synthesize customer pain points; drive SDKs, documentation, tools, and reference designs improvements.
• Take ownership of the customer's product lifecycle end-to-end, from design-in to mass production and post-sales support.
• Collaborate with Sales, Product Managers and R&D to feed back market requirements and share knowledge.

Job description

Quectel Wireless Solutions is global IoT technology developer and cellular module supplier of 5G, LTE, LTE-A, LPWA, Smart Module, C-V2X, GSM/GPRS, UMTS/HSPA(+) and GNSS modules.

Main responsibilities

1. Act as the first responder for customer technical inquiries. Diagnose and resolve technical issues remotely or on-site throughout the customer's product lifecycle — from design and development to testing and mass production. Drive efficient internal R&D resource engagement to minimize issue resolution cycle time.
2. Develop deep expertise across the company's product portfolio (including but not limited to 4G/5G cellular modules, GNSS, Wi-Fi/BLE, radar, antenna, power modules, etc.). Recommend and architect optimal hardware-software solutions tailored to customer use cases and requirements. Author and deliver technical solution documents, reference designs, application notes, and training materials.
3. Engage deeply during the customer\'s prototype design phase. Provide technical support including schematic review, PCB layout guidance, antenna matching advisory, power consumption optimization, and RF debugging — helping customers "get it right the first time" and shorten their time-to-market.
4. Proactively collect and synthesize customer pain points and requirements when using our products. Drive continuous improvement of SDKs, documentation, tools, reference designs, and other deliverables — making them "easy to access, easy to learn, easy to use."
5. Take ownership of the customer\'s product lifecycle end-to-end. From component selection and design-in, through testing and validation, to mass production deployment and post-sales maintenance — ensure customers receive timely, professional technical support at every stage.
6. Partner with the Sales team on customer technical exchanges and solution presentations. Collaborate with Product Managers to feed back market requirements and competitive intelligence. Work with R&D to drive bug fixes and feature iterations. Regularly document typical cases and contribute to the knowledge base, elevating the overall technical capability of the team.

Only shortlisted candidates will be contacted!