Faculty Support Specialist - Customer Success Lead (Remote)

Pearson; Jackson (MS); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Remote work

Job summary

Pearson is seeking a Customer Success professional to join a team that supports Pearson educators, answering inquiries and building understanding of Pearson courseware. You will coach Faculty Support Associates, handle escalations, and ensure high adoption and support across accounts while guiding course builds and onboarding sessions.

The role requires leadership, strong time management, and collaboration across cross-functional teams, with coverage during peak periods and some weekends as

Qualifications

• Bachelor's degree and/or 2+ years of experience in supporting faculty onboarding/set up with technology.
• Excellent written and verbal communication skills; able to present clearly to all levels.
• Curiosity, creative thinking, analytical skills, and ability to explore alternative solutions.

Responsibilities

• Provide faculty onboarding support and respond to inquiries with clarity and professionalism.
• Coach Faculty Support Associates and handle escalations requiring expert assistance.
• Proactively check in with top adoptions and support at-risk adoptions.
• Lead instructor onboarding sessions and guide course builds for accounts with high service needs.

Skills

Communication

Time management

Cross-functional collaboration

Leadership

Education

Bachelor's degree

Tools

Pearson Tools

Job description

Pearson is seeking a Customer Success professional to join a team that supports Pearson educators, answering inquiries and building understanding of Pearson courseware. You will coach Faculty Support Associates, handle escalations, and ensure high adoption and support across accounts while guiding course builds and onboarding sessions.

The role requires leadership, strong time management, and collaboration across cross-functional teams, with coverage during peak periods and some weekends as