Factory Service Technician - Long Island

Fisher & Paykel Appliances; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is looking for a Factory Service Technician to represent their brand in western Long Island. In this dynamic role, you will be the first face customers see when their appliances need repair, ensuring their satisfaction by effectively diagnosing and fixing issues. You will manage your territory, driving a company van to appointments, maintaining inventory, and collaborating with sales teams. This position offers a chance to develop superior product knowledge and contribute to a positive customer experience. Join a company that values your time off with generous vacation policies and supports your wellness journey with various initiatives.

Benefits

401K with company match

Competitive Employer HSA Contribution

Pet Perks

Paid Vacation/Time Off

Parental Leave

Wellness Initiatives

Leadership and Career Development programs

Exclusive Employee discounts

Role-specific Company Bonus

Qualifications

• 1-3 years of appliance repair experience required.
• Ability to read and interpret schematics and diagrams.

Responsibilities

• Be the first point of contact for appliance repairs.
• Manage inventory and paperwork related to service work.

Skills

Appliance repair

Troubleshooting

Document interpretation

Customer communication

Education

High school diploma or equivalent

Tools

Diagnostic tools

Repair tools

Job description

The Role

About the Position

We are seeking a Factory (Appliance) Service Technician in western Long Island to be the F&P brand ambassador for repairs and transform moments of panic into moments of delight for our clients by assessing and fixing our products within their homes.

You Will:

1. Be the first face our customer sees when dealing with an appliance that needs to be repaired
2. Manage the territory by driving our F&P-branded vans to appointments and repairing products
3. Manage van stock and ensure spare parts inventory, ordering parts when needed
4. Complete all paperwork and documents related to service work in a timely manner and communicate effectively with both the client and internal team of progress or obstacles to resolving customer issues
5. Develop and maintain superior product knowledge through all training media, service manuals, and training sessions
6. Work cross-collaboratively with the sales team to service any of our dealers within the territory

You Have:

1. One to three years of appliance repair and troubleshooting experience
2. Ability to read/interpret/understand documents such as schematics and diagrams and use tools and equipment for diagnosing and completing repairs
3. Must have a valid driver's license and acceptable motor vehicle record (will drive a company vehicle)
4. Licensed with EPA for Sealed System refrigeration repairs preferred but not required
5. Experience servicing Fisher & Paykel Appliances preferred

Our Benefits at a Glance

• In addition to providing competitive medical, dental, vision, life, and disability insurance, we offer:
• 401K with company match
• Competitive Employer HSA Contribution
• Pet Perks
• Paid Vacation/Time Off: We believe that your time off is important, which is why all US employees accrue 20 days of paid vacation starting year 1. We also offer 12 company holidays per year.
• Parental Leave: Becoming a new parent is a full-time job. Our new policy offers all our people 26 weeks’ paid leave for the primary caregiver, a flexible return to work with reduced hours at full pay, as well as two weeks of paid leave for partners to spend time with their growing families.
• Wellness Initiatives such as our Fuel Up Fridays, a company-paid subscription to Calm, No-Meeting Fridays, and personalized healthcare support for your wellness journey.
• Leadership and Career Development programs
• Exclusive Employee discounts on all F&P products
• Role-specific Company Bonus

The salary range for this position is $25 - $32/hr. This range is a guideline and may not reflect your exact offer. Factors considered when extending an offer include (but are not limited to) education, experience, relevant skills, internal equity, and alignment with market data.

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.