Factory OT Support Technician

Anduril Industries; Costa Mesa (CA); On-site; USD 84,000 - 111,000; Full time

Job summary

Anduril Industries is seeking an OT Support Operator to be boots on the ground, providing hands-on IT support on the factory floor. You’ll troubleshoot hardware, manage devices from procurement to deployment, and handle shipments and inventory to keep production moving.

Ideal candidates have 2+ years in IT support, experience with asset management and Jira Service Management, and comfort with physical work in a fast-paced manufacturing environment.

Qualifications

• 2+ years of IT support or hands-on IT operations
• Experience with asset management systems or tools
• Hands-on experience troubleshooting laptops, desktops, and peripherals
• Experience with Jira Service Management or similar ticketing systems
• Comfort with physical work including receiving/moving shipments
• Strong organization and follow-through with accurate records
• Clear written and verbal communication for varied technical levels
• Ability to work in a fast-moving environment with competing priorities and ownership

Responsibilities

• Triage, resolve, and close tickets in Jira within targets
• Diagnose and repair hardware; coordinate vendor RMAs when needed
• Image, configure, and deploy new devices; ensure functionality before handoff
• Provide on-site support to factory floor users and perform device swaps
• Handle account, access, and software requests; escalate outside scope
• Execute procurement for defined hardware needs; track orders
• Receive shipments, verify contents, record receipts and discrepancies
• Stock and organize inventory; track in asset management and ticketing systems
• Run reverse logistics: swaps, refreshes, RMAs, returns, end-of-life
• Perform regular inventory counts and flag shortages
• Keep asset records updated as devices are repaired or retired
• Document fixes and recurring issues; flag patterns for root-cause fixes

Skills

IT support

Asset management

Hardware repair

Communication

Ownership

Tools

Jira Service Management

Asset management software

Job description

Anduril Industries is seeking an OT Support Operator to be boots on the ground, providing hands-on IT support on the factory floor. You’ll troubleshoot hardware, manage devices from procurement to deployment, and handle shipments and inventory to keep production moving.

Ideal candidates have 2+ years in IT support, experience with asset management and Jira Service Management, and comfort with physical work in a fast-paced manufacturing environment.