OT Support Technician — Factory Floor & Asset Ops

Anduril Industries, Inc.; Costa Mesa (CA); On-site; USD 84,000 - 111,000; Full time

Job summary

Anduril Industries is seeking an OT Support Operator to be the boots on the ground for the Factory Systems team. You will triage and close tickets in Jira, diagnose and repair hardware, image and deploy devices, and support on-site troubleshooting on the factory floor.

You will handle shipments, equipment stocking, and inventory management, while coordinating procurement and RMAs. This role emphasizes ownership, accurate record-keeping, and clear communication in a fast-paced environment.

Qualifications

• 2+ years of IT support or hands-on IT operations experience.
• Experience with asset management or ERP systems.
• Hands-on troubleshooting for laptops, desktops, and peripherals.
• Familiarity with Jira Service Management or similar ticketing systems.
• Comfort with physical handling of shipments and warehouse floor work.
• Strong organization, record-keeping, and follow-through.
• Clear written and verbal communication with users of varying technical comfort.

Responsibilities

• Triage, resolve, and close tickets in Jira within targets.
• Diagnose and repair broken hardware (workstations, scanners, printers, peripherals).
• Image, configure, and deploy new devices to users and production floor.
• Provide on-site support and device swaps on the factory floor.
• Manage accounts and software requests within your permissions; escalate when necessary.
• Procure hardware: create purchase requests, place orders, track vendors.
• Receive shipments, verify accuracy, and record receipts and discrepancies.
• Stock, stage, and organize inventory; track in asset management and ticketing systems.
• Run reverse logistics: swaps, RMAs, vendor returns, end-of-life retirement.
• Perform regular inventory counts and flag shortages.
• Keep asset records up-to-date through repairs, reassignments, and retirement.
• Document fixes and recurring issues; raise patterns to address root causes.

Skills

IT support

Asset management

Troubleshooting hardware

Ticketing system

Operational ownership

Tools

Jira Service Management

Asset management tools

ERP system

Job description

Anduril Industries is seeking an OT Support Operator to be the boots on the ground for the Factory Systems team. You will triage and close tickets in Jira, diagnose and repair hardware, image and deploy devices, and support on-site troubleshooting on the factory floor.

You will handle shipments, equipment stocking, and inventory management, while coordinating procurement and RMAs. This role emphasizes ownership, accurate record-keeping, and clear communication in a fast-paced environment.