OT Support Operator

Anduril Industries; Costa Mesa (CA); On-site; USD 84,000 - 111,000; Full time

Job summary

Anduril Industries is seeking an OT Support Operator to be boots on the ground, providing hands-on IT support on the factory floor. You’ll troubleshoot hardware, manage devices from procurement to deployment, and handle shipments and inventory to keep production moving.

Ideal candidates have 2+ years in IT support, experience with asset management and Jira Service Management, and comfort with physical work in a fast-paced manufacturing environment.

Qualifications

• 2+ years of IT support or hands-on IT operations
• Experience with asset management systems or tools
• Hands-on experience troubleshooting laptops, desktops, and peripherals
• Experience with Jira Service Management or similar ticketing systems
• Comfort with physical work including receiving/moving shipments
• Strong organization and follow-through with accurate records
• Clear written and verbal communication for varied technical levels
• Ability to work in a fast-moving environment with competing priorities and ownership

Responsibilities

• Triage, resolve, and close tickets in Jira within targets
• Diagnose and repair hardware; coordinate vendor RMAs when needed
• Image, configure, and deploy new devices; ensure functionality before handoff
• Provide on-site support to factory floor users and perform device swaps
• Handle account, access, and software requests; escalate outside scope
• Execute procurement for defined hardware needs; track orders
• Receive shipments, verify contents, record receipts and discrepancies
• Stock and organize inventory; track in asset management and ticketing systems
• Run reverse logistics: swaps, refreshes, RMAs, returns, end-of-life
• Perform regular inventory counts and flag shortages
• Keep asset records updated as devices are repaired or retired
• Document fixes and recurring issues; flag patterns for root-cause fixes

Skills

IT support

Asset management

Hardware repair

Communication

Ownership

Tools

Jira Service Management

Asset management software

Job description

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

ABOUT THE ROLE

Factory Systems builds and runs the technology that keeps Anduril’s factories producing, including the devices, networks, and systems on the floor and the people who use them. Our footprint is growing quickly, and the team is building the operational foundation to support that growth.

We are looking for an OT Support Operator to be our boots on the ground. You will provide hands‑on support to the people who build things, answering tickets, fixing broken hardware, and deploying new devices. You will also keep the hardware itself moving, from procurement through receiving, stocking, and shipping. This role is ideal for someone who likes fixing things, likes getting things where they need to go, and takes ownership without waiting to be told what’s next.

WHAT YOU’LL DO

• Work the support queue in Jira: triage, resolve, and close tickets within response and resolution targets
• Diagnose and repair broken hardware (workstations, scanners, printers, and peripherals), or coordinate vendor RMAs when repair isn’t practical
• Image, configure, and deploy new devices to users and production floor stations, and confirm they work before handoff
• Support factory floor users in person, including on‑site troubleshooting and device swaps
• Handle account, access, and software requests within your permissions, and elevate to Systems Administrators when a request is outside your scope
• Execute procurement for defined hardware needs: create purchase requests, place and track orders, follow up with vendors, and keep stakeholders informed on delivery status
• Receive shipments at the dock, verify that what arrived matches what was ordered, and record receipts and discrepancies
• Stock, stage, and organize inventory so the right hardware is findable and ready to deploy, tracking it in our asset management and ticketing systems
• Run reverse logistics and sustainment: swaps, refreshes, RMAs, vendor returns, and end‑of‑life retirement, with records closed out at every step
• Perform regular inventory counts and flag shortages before they stall a deployment or a build
• Keep asset records accurate as devices are repaired, reassigned, shipped, or retired
• Document fixes and recurring issues, and flag patterns to the team so root causes get addressed rather than ticketed repeatedly

REQUIRED QUALIFICATIONS

• 2+ years of experience in IT support, helpdesk, desktop support, or a hands‑on IT operations role (or equivalent experience)
• Experience with an asset management or ERP system or with asset management tools
• Hands‑on experience troubleshooting and repairing laptops, desktops, and common peripherals
• Experience with a ticketing system such as Jira Service Management
• Comfort with physical work, including receiving and moving shipments and working on a warehouse or factory floor [DO WE NEED A LIFTING REQUIREMENT HERE???]
• Strong organization and follow‑through: you close loops, keep accurate records, and notice when numbers don’t match
• Clear written and verbal communication, with the patience to support users of varying technical comfort
• Ability to work in a fast‑moving environment with competing priorities and to take ownership of your work

PREFERRED QUALIFICATIONS

• Experience with shipping, receiving, inventory management, or purchasing in a manufacturing, warehouse, or logistics setting
• Experience with barcode scanners, label printers, or other industrial and OT devices
• Familiarity with Active Directory/Entra ID, Okta, or similar identity management tools
• Experience in a manufacturing, defense, or other regulated hardware environment

US Salary Range

$84,000—$111,000 USD

The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril’s total compensation package. Additionally, Anduril offers top‑tier benefits for full‑time employees, including:

Benefits

At Anduril, we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next. For more information, Explore Our Benefits.

Protecting Yourself from Recruitment Scams

Anduril is committed to maintaining the integrity of our Talent acquisition process and the security of our candidates. We’ve observed a rise in sophisticated phishing and fraudulent schemes where individuals impersonate Anduril representatives, luring job seekers with false interviews or job offers. These scammers often attempt to extract payment or sensitive personal information.

To ensure your safety and help you navigate your job search with confidence, please keep the following critical points in mind:

• No Financial Requests: Anduril will never solicit payment or demand personal financial details (such as banking information, credit card numbers, or social security numbers) at any stage of our hiring process. Our legitimate recruitment is entirely free for candidates.

• Please always verify communications:

  • Direct from Anduril: If you receive an email from one of our recruiters, it will only come from an @anduril.com address.
  • Via Agency Partner: If contacted by a recruiting agency for an Anduril role, their email will clearly identify their agency. If you suspect any suspicious activity, please verify the agency’s authenticity by reaching out to [e-mail].

• Exercise Caution with Unsolicited Outreach: If you receive any communication that appears suspicious, contains grammatical errors, or makes unusual requests, do not engage. Always confirm the sender’s email domain is @anduril.com before providing any personal information or clicking on links.

• What to Do If You Suspect Fraud: Should you encounter any questionable or fraudulent outreach claiming to be from Anduril, please report it immediately to [e-mail]. Your proactive caution is invaluable in protecting your personal information and upholding the security and trustworthiness of our recruitment efforts.

Data Privacy

To view Anduril’s candidate data privacy policy, please visit https://anduril.com/applicant-privacy-notice/.

By submitting your application, you consent to Anduril Industries using a third‑party service provider to conduct pre‑employment risk, integrity, and due diligence screening and assessing potential risks as part of your application process. This third‑party service provider provides risk‑intelligence services that may include analysis of sanctions and watchlists, adverse media, public‑record information, and other lawful open‑source or commercial data sources. This third‑party service provider does not act as a consumer reporting agency. Use of this provider helps to ensure compliance with applicable laws and protect technology, intellectual property, and organizational security.