Factory Experience Program Lead

Lenovo; Whitsett (NC); On-site; USD 110,000 - 150,000; Full time

Job summary

Lenovo Whitsett, NC is seeking a Factory Experience Program Manager to develop, manage, and scale world-class factory experiences that showcase manufacturing, supply chain, quality, and innovation capabilities to customers and partners.

You will partner with Sales, Marketing, EBC, Manufacturing Operations, Quality, Engineering, and Site Leadership to deliver end-to-end visits, align objectives, and drive continuous improvement through data-driven reporting and KPI tracking.

Responsibilities

• Own and manage the Factory Experience Program strategy, roadmap, governance, and execution.
• Develop scalable processes, standards, and best practices across manufacturing locations.
• Drive continuous improvement initiatives that enhance visitor engagement and operational efficiency.
• Establish and maintain program KPIs and reporting mechanisms.
• Serve as primary point of contact for customer, partner, and executive factory visits.
• Collaborate with Sales, Marketing, and EBC teams to identify and support strategic opportunities.
• Design customized agendas aligned with customer interests and business objectives.
• Coordinate executive meetings, SME presentations, facility tours, demonstrations, and networking events.
• Lead all planning and execution activities for factory experiences.
• Coordinate logistics including scheduling, transportation, meeting facilities, catering, security, visitor access, and accommodations.
• Ensure a world-class visitor experience that reflects Lenovo's brand and operational excellence.
• Conduct or coordinate manufacturing and supply chain tours.
• Partner with Manufacturing, Quality, Engineering, Supply Chain, Sustainability, and Product teams to develop engagement content.
• Align stakeholders on visit objectives, deliverables, and customer requirements.
• Coordinate presentation development and demonstrations across multiple organizations.
• Manage escalation and issue resolution before and during customer visits.
• Capture visitor feedback and satisfaction metrics.
• Analyze trends, engagement effectiveness, and business impact.
• Produce quarterly reports for leadership highlighting program performance and improvement opportunities.
• Track pipeline influence, customer engagement outcomes, and cost management.
• Manage program budgets and visit-related expenses.
• Support pricing, quotations, and cost recovery processes where applicable.
• Ensure accurate reconciliation and reporting of event costs.
• Increase awareness and adoption of Factory Experience services.
• Develop promotional materials and success stories.
• Identify opportunities to expand program offerings and site participation.
• Benchmark industry best practices to maintain a competitive customer experience.

Job description

Lenovo Whitsett, NC is seeking a Factory Experience Program Manager to develop, manage, and scale world-class factory experiences that showcase manufacturing, supply chain, quality, and innovation capabilities to customers and partners.

You will partner with Sales, Marketing, EBC, Manufacturing Operations, Quality, Engineering, and Site Leadership to deliver end-to-end visits, align objectives, and drive continuous improvement through data-driven reporting and KPI tracking.