Facility Technician (Maintenance) - Embassy Suites Downtown GR

Suburban Inns; Grand Rapids (MI); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Hotel and restaurant discounts

Paid Time Off for all team members

Health, vision, dental, and life for F

Flexible schedules

Holiday Pay

8 hours paid volunteer time per year

Advancement and growth opportunities

Monetary recognition program

Monetary referral program

Maternity/paternity leave (FMLA)

EAP through Pine Rest

Job summary

Embassy Suites Downtown is seeking a Facilities Technician on the 2nd shift. This full-time role requires weekend availability (Sat-Sun) and offers a starting wage of $18 per hour, based on experience.

Responsibilities include maintenance of grounds, public areas, and guest rooms, while upholding brand standards and ensuring guest satisfaction. You will manage supplies, use Quore for work orders, and oversee safety systems, alarms, and equipment.

Qualifications

• Greet guests in a friendly manner and maintain service quality.
• Perform routine property maintenance and safety checks.
• Keep accurate records and coordinate supply needs within budget.

Responsibilities

• Greet guests and connect to ensure they feel welcome.
• Walk property and address issues; report to GM or manager.

Skills

Guest service

Maintenance work

Communication

Safety awareness

Basic math/record keeping

Education

One-year job-related experience

Tools

Quore maintenance software

HVAC knowledge

Electrical systems

Job description

Embassy Suites Downtown is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in theHospitality Industry!

Facilities Technician:

• FULL-TIME
• 2nd shift. Weekend availability required (Sat-Sun)
• Starting wage: $18/ hour based on experience

As a Facilities Technician you would be responsible for maintaining property grounds, public areas, and the hotel guest rooms, while following Suburban Inns’ Core Values and brand standards, as well as going above and beyond to ensure that guests are 100% satisfied.

Benefits Include:

• Hotel and restaurant discounts
• Earned Paid Time Off for ALL Team Members
• Insurance (health, vision, dental, life) for full time Team Members
• Flexible schedules
• Holiday Pay
• 8 hours of paid volunteer time per year
• Advancement and professional growth opportunities
• Monetary recognition program
• Monetary referral program
• 100% paid maternity/paternity or adoptionleave for those who qualify for FMLA
• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Essential Functions:

• Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Perform property walk-arounds as needed throughout the shift, and address all issues encountered. All trash, used towels, etc. must be picked up. Keep eyes open for any and all safety and security issues. Report any problems that need to be corrected to the appropriate department or General Manager
• Establish a list of parts suppliers and order items needed for maintenance, completion of work orders, and general department supplies while staying within company budget, and preventing unnecessary downtime of equipment or loss of revenue. Seek approval from the General Manager on any big-ticket items needed
• Use Quore to record maintenance issues, with up-to-date documentation on what has to be done, as well as what has been done to correct the issues. Complete all work orders and tasks submitted through Quore
• Oversee daily water checks on swimming pool/spa and filtering system for positive health protection, as well as clean pool/spa area
• Control the security of the property by maintaining master keys, and making sure all equipment is functioning properly (i.e. security cameras, door locks, etc.)
• Maintain copies of items that need to be on file at all times, such as county and state mandated pool and spa records, boiler records and certificates, elevator certificates, etc.
• Assist in checking fire protection systems for proper operation and training personnel in their use
• Perform painting/touch up painting
• Patch and/or repair damaged drywall
• Complete minor electrical replacement and repair, some wiring may be involved
• Replace and repair plumbing
• Assist with lawn mowing, snow removal, grounds cleanliness, etc.
• Fix/troubleshoot kitchen equipment, laundry equipment, boiler, and HVAC system according to experience
• Respond to guest complaints or issues in a timely manner, and according to Suburban Inns’ and brand standards
• Assist with the property (hotel and restaurant) on-going preventative maintenance program
• Maintain open lines of communication between all departments within the hotel
• Drive company vehicles and/or operate heavy machinery such as lawn care and snow removal equipment
• Follow all Suburban Inns Processes
• Exhibit regular and recurrent attendance records
• Other duties as requested by management

Position Requirements:

• Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills
• Formal Education and Job-Related Experience: Minimum of one-year job-related experience required.
• License, Training, and/or Certification Required: Hazcom Training, Lock-Out/Tag-Out (may be completed upon hire), excellent driving record required
• Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs

We are a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.