Facility Solutions Manager

City Wide Facility Solutions; Port Saint Lucie (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

City Wide Facility Solutions is seeking a Facility Solutions Manager to oversee the business operations of an assigned client contract service area, with field support including training, inspections, troubleshooting, and coordinating site visits, building long-term client relationships.

Responsibilities include managing client relationships, formulating service strategies, negotiating contracts, supervising contractors and night managers, ensuring quality and on-time service, and maintaining

Qualifications

• 3-5+ years of sales and management experience in building maintenance or facility management.
• High School diploma required; Bachelor's degree highly desirable.
• Highly detail oriented with strong follow-through.
• Positive and outgoing personality; excels at relationship building.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office and CRM databases.
• Reliable transportation required.

Responsibilities

• Manage all aspects of assigned client relationships, including retention and expansion.
• Develop service strategy and schedule tailored to each client.
• Negotiate service agreements including pricing, staffing and logistics.
• Oversee contractor relationships from hiring to compliance and performance.
• Ensure quality and client satisfaction via inspections and follow-through.
• Supervise Night Managers and ensure service delivery.
• Coordinate staffing and ensure adequate coverage for clients.
• Communicate client issues to Contractors and Operations leadership.
• Maintain BIS, FSM Summary Sheets and safety documentation.

Skills

Relationship building

Sales leadership

CRM proficiency

Microsoft Office

Transportation

Education

High School diploma

Bachelor's degree

Job description

The Facility Solutions Manager is responsible for the business operations of an assigned client
contracted service area. This position provides field support including – training, guidance with
starting new clients, inspections of Contractor performance and compliance with client
requirements, trouble-shooting customer request/complaints, coordinating site visits, and
developing long-term relationships with clients and Contractors. Additional responsibilities
include negotiating contracts, procuring supplies from clients and ensuring high client
satisfaction.

ESSENTIAL FUNCTIONS

• Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services – determine pricing, staffing and logistics.
• Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
• Ensure adequate (internal and external) staffing needs to service clients.
• Promote the sale of, procure and monitor supplies for clients.
• Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
• Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
• Schedule each non-routine activity in client facilities using Outlook.
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate and that all items are properly labeled.
• Notify Sales Executives of potential accounts in your territory, especially new construction.
• Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.
• Communicate client survey responses to the Director of Operations, Night Managers and Contractors.
• Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• Approve Night Managers and/or Service Representatives pay sheets; ensure accuracy.
• Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
• Participate and be present in monthly IC paydays.

POSITION REQUIREMENTS

• 3-5 plus year’s sales and management experience in building maintenance, facility management or equivalent experience.
• High School diploma required, bachelor’s degree highly desirable.
• Highly detail oriented and excellent follow-through on commitments.
• Positive and out-going personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Must have reliable transportation.

WORKING CONDITIONS (INCLUDE AS IT RELATES TO EACH POSITION, REMOVE AFTER COMPLETED AND REMOVE EXAMPLES)

Physical Demands

The physical demands are representative of the requirements that must be met by an employee
to successfully perform the essential functions of this job. Example: “Constant sitting, bending,
standing, etc. Ability to lift (25) pounds, work outdoors for (8-10) hours per day, etc.”

Environment (Include or omit as necessary)

Describe the work environment the employee will be exposed to and safety requirements.
Example: “While performing the duties of this job, the employee is occasionally exposed to fumes or airborne
particles and extreme heat. Safety requirements for this position include safety glasses, hearing protection and steel-toed work boots.”