Sales Account Manager

City Wide Facility Solutions - Richmond; Richmond (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading facility management company is looking for a Facility Solutions Manager in Richmond, VA. This role involves overseeing business operations for contracted client areas, managing client and Contractor relationships, negotiating contracts, and ensuring high client satisfaction. The ideal candidate will have 3-5 years of experience in sales and management within building maintenance or facility management. Strong interpersonal skills and proficiency in Microsoft Office and CRM tools are essential.

Qualifications

• 3-5 years of sales and management experience in building maintenance or facility management.
• Bachelor’s degree highly desirable.

Responsibilities

• Manage client relationships including retention and expansion.
• Formulate and manage client service strategies and schedules.
• Negotiate contracts and manage Contractor relationships.
• Ensure compliance and quality control across client sites.
• Promote and procure supplies for client needs.

Skills

Detail oriented

Relationship building

Verbal communication

Written communication

Proficient in Microsoft Office

CRM knowledge

Education

High School diploma

Bachelor’s degree

Tools

Microsoft Office

CRM database

Job description

1 day ago Be among the first 25 applicants

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer request/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

Responsibilities

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services – determine pricing, staffing and logistics.
• Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• Provide work scope, timelines, instructions to Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
• Promote the sale of, procure and monitor supplies for clients.
• Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
• Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
• Schedule each non-routine activity in client facilities using Outlook.
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets and Exhibit A’s.
• Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate and that all items are properly labeled.
• Notify Sales Executives of potential accounts in your territory, especially new construction.
• Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.
• Communicate client survey responses to the Director of Operations, Night Managers and Contractors.
• Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• Assist Accounting in collecting clients past due invoices and payment invoices for Contractors.
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

Qualifications

• 3-5 plus year’s sales and management experience in building maintenance, facility management or equivalent experience.
• High School diploma required, bachelor’s degree highly desirable.

Required Skills

• Highly detail oriented and excellent follow-through on commitments.
• Positive and out-going personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Must have reliable transportation.