Facility Solutions Manager

Jobtailor; Kansas; On-site; USD 60,000 - 90,000; Full time

Job summary

City Wide is seeking an experienced client relationship and operations manager in Kansas to oversee key accounts and service delivery. You will manage client retention, expand solutions, and coordinate staffing, pricing, and logistics with contractors.

Responsibilities include supervising Night Managers, ensuring quality, and driving satisfaction across client facilities. Strong communication and CRM proficiency are essential for success in this role.

Qualifications

• 3-5+ years sales and management in building maintenance or facility management.
• High School diploma required; bachelor's degree desirable.
• Detail-oriented with strong follow-through on commitments.
• Positive, outgoing with strong relationship-building skills.
• Excellent verbal and written communication.
• Proficient in Microsoft Office and CRM knowledge.
• Must have reliable transportation.

Responsibilities

• Manage all aspects of assigned client relationships, including retention, expansion, and diversification of City Wide solutions.
• Formulate and manage a service strategy and schedule tailored to each client.
• Negotiate and enter agreements for additional services, pricing, staffing and logistics.
• Oversee contractor relationships including hiring, term negotiations, and compliance.
• Ensure quality and client satisfaction through inspections and follow-through.
• Supervise Night Managers; ensure strategy execution and service delivery.
• Ensure staffing adequacy to service clients and promote required supplies.
• Communicate client issues with Contractors and Director of Operations; resolve problems promptly.
• Use CRM for inspections, billing, routing adjustments, and reporting.
• Schedule non-routine activities and keep BIS/FSM/Exhibits up to date; label MSDS sheets.
• Notify Sales Executives of potential accounts, including new construction opportunities.
• Discuss surveys with clients and relay feedback to leadership and contractors.
• Develop plans with leadership to resolve complaints and monitor compliance.
• Approve pay sheets for Night Managers/Representatives and assist accounts receivable.
• Maintain updated route sheets, key/alarm sheets, and monthly planners for each client.
• Participate in monthly IC paydays.

Skills

Client relationships

Sales management

CRM proficiency

Negotiation

Staffing management

Microsoft Office

Education

High School diploma

Bachelor's degree

Tools

MS Office

Job description

Responsibilities

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
• Manage all Contractor relationships including interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow‑through with all promises to clients.
• Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
• Ensure adequate (internal and external) staffing needs to service clients.
• Promote the sale of, procure, and monitor supplies for clients.
• Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
• Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
• Schedule each non‑routine activity in client facilities using Outlook.
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
• Notify Sales Executives of potential accounts in your territory, especially new construction.
• Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.
• Communicate client survey responses to the Director of Operations, Night Managers, and Contractors.
• Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
• Assist Accounting in collecting clients’ past‑due invoices and payment invoices for Contractors.
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
• Participate and be present in monthly IC paydays.

Requirements

• 3-5 plus year’s sales and management experience in building maintenance, facility management or equivalent experience.
• High School diploma required, bachelor’s degree highly desirable.
• Highly detail‑oriented and excellent follow‑through on commitments.
• Positive and outgoing personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Must have reliable transportation.