Director of Integrated Facilities

ABM industries; Honolulu (HI); On-site; USD 165,000 - 185,000; Full time

Job summary

ABM Industries in Honolulu seeks a Facilities Manager to oversee client relations and deliver cost-effective facility services at the assigned site, reporting to the VP of Integrated Facility Services. The role focuses on sustaining high customer satisfaction and ensuring service delivery meets contract terms.

You will manage budgets, coordinate maintenance across mechanical, electrical and building systems, supervise staff, and ensure compliance with applicable safety and regulatory

Qualifications

• Bachelor’s degree in mechanical engineering or comparable experience.
• Demonstrated customer service orientation and skills.
• Ability to read technical drawings and schematics.
• Working knowledge of two or more building trades (mechanical, electrical, plumbing).
• Flexibility to work non-standard days and hours.

Responsibilities

• Maintains constant communication with the customer to ensure satisfaction.
• Delivers high-quality O&M services for building systems including janitorial, security, and related operations.
• Acts as primary liaison with customer departments and ensures timely issue resolution.
• Prepares monthly status reports to the customer and ABM management.
• Assists in developing and managing the annual facility budget and reports budget variances.
• Ensures compliance with federal, state and local regulations and ABM policies.

Skills

Customer service orientation

Verbal and written communications

Schedule flexibility

Education

Bachelor’s degree in mechanical engineering or comparable experience

Certified Facility Manager or Real Property Administrator desirable

Job description

Pay

$165,000 - $185,000

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program.

Benefits

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management.

401(k) – You become eligible to make personal contributions beginning the first of the month following 30 days of employment. You become eligible for the ABM match beginning the first of the month following six months of employment. ABM matches your pre‑tax and/or Roth contributions, dollar for dollar, for the first 3%. For the next 2%, ABM contributes $0.50 for each dollar you contribute. Your contributions and match are immediately vested.

Position Summary

This position is accountable for providing optimal customer relations and facility management for the assigned facility in a cost‑effective manner. Reports to ABM VP of Integrated Facility Services. Also responsible for overall contract customer satisfaction, service delivery levels and financial performance to ensure they meet or exceed contract scope, terms and conditions.

Essential Duties

• Ensures optimal customer relations by maintaining constant communications with customer.
• Provides high quality operations and maintenance service to assure proper performance of engineered equipment and building systems and Facility services, including but not limited to, Janitorial, Security, Curbside Management, Transportation.
• Acts as primary liaison with all customer departments, actively ensuring that service is prompt, responsive, effective and that inter‑departmental concerns are addressed and resolved.
• Provides regular monthly written status reports to customer and ABM management.
• Prepares, recommends, and administers with assistance from Facility Managers, the annual facility budget. Reports exceptions to customer and ABM management and adjusts budget as necessary.
• Complies with customer and ABM corporate policies (personnel, accounting, technical service, safety and health, ethical conduct, etc.) communicates to subordinates and ensures subordinate compliance.
• Ensures that federal, state and local regulatory requirements are met including DER, OSHA, FLSA, EEO, ADA, etc.
• Schedules and coordinates overall work priorities.
• Recommends what work should be performed in‑house and what work should be subcontracted; consults with ABM corporate and/or external technical resources when making decisions on major changes.
• Ensures that reactive and preventive maintenance activities are appropriately balanced; monitors current and deferred maintenance backlogs; adjusts priorities and/or resources as needed and ensures that deferred maintenance is adequately documented.
• Utilizes maximum capabilities of Computerized Maintenance Management System (CMMS) or customer provided work order control system.
• Develops and/or approves facility quality standards.
• Reviews completed work regularly and ensures that quality standards are met or exceeded to the satisfaction of the customer.
• Negotiates major service contracts (e.g. snow removal, window washing, janitorial, landscaping, etc.); reviews and approves smaller service contracts delegated to subordinates; consults with corporate technical and other staff as appropriate.
• Develops and negotiates minor construction projects as assigned.
• Manages purchasing program; approves major purchases; audits purchasing delegated to subordinates.
• Designs and implements administrative systems where ABM or customer standard systems do not exist or must be extensively modified.
• Ensures through subordinate managers that staff receives adequate technical, administrative and other training; participates in training of direct subordinates and supervisors.
• Manages staff in accordance with ABM employee relations philosophy and policies; hires, terminates, recommends salary changes, conducts performance appraisals, counsels and disciplines as necessary; communicates and administers ABM personnel policies.
• If applicable, ensures that labor contract requirements are met; takes routine contract interpretations as required; maintains a harmonious working relationship with union representatives.
• Organizes and participates in facility audit activities.

Meet the following criteria, but not limited to:

• Manages and conducts meetings and presentations.
• Strong communication skills.
• Develops standards, policies & procedures (P&P), and standard operating procedures (SOPs).
• Train and rollout programs such as preventative maintenance, water management, safety etc.
• Ability to read technical (mechanical, electrical, and plumbing) drawings and schematics for an asset/mixed uses or otherwise.
• Experienced in managing utilities and reporting.
• Experienced in managing carbon footprint reduction programs and initiatives.
• Experience in leading and rolling out innovation initiatives.

Minimum Requirements

• Bachelor’s Degree in mechanical engineering or comparable experience required; Certified Facility Manager or Real Property Administrator certifications desirable for specific assignments.
• Demonstrated customer service orientation and skills.
• Working knowledge of two or more of the mechanical, electrical, general building maintenance, building construction or electronics crafts. Where there is not a working knowledge, a demonstrated aptitude is required.
• Demonstrated expertise in verbal and written communications.
• Demonstrated willingness to work non‑standard days and hours as required.