Facility Operations Manager – Uptime & Guest Experience

Lucky Strike Entertainment Corporation; Charlotte (NC); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

Wellness resources

401(k) plan

Stock purchase

Employee Assistance

Vacation & holidays

Discounts

Job summary

Lucky Strike Entertainment is seeking a Facilities Manager in Charlotte, NC to oversee daily maintenance, safety, and uptime of our entertainment center. You will lead the maintenance team, manage vendors, and ensure equipment and attractions run safely and reliably while controlling costs and budgets.

The role requires 3+ years of leadership in facilities/operations, hands-on plumbing, electrical, HVAC, and strong safety compliance knowledge.

Qualifications

• 3+ years of facilities or technical operations leadership in a high-volume environment.
• Practical experience with plumbing, electrical repair, HVAC, and general contracting.
• Proven ability to build and lead a maintenance team focused on uptime and guest satisfaction.
• Financial acumen including preventive maintenance budgeting, vendor management, and cost control.
• Strong understanding of safety compliance, OSHA standards, and regulatory requirements.
• Ability to lift up to 50 lbs, climb ladders, and work in mechanical or technical spaces.
• Flexible availability including nights, weekends, and holidays

Responsibilities

• Oversee daily repair and maintenance across mechanical, electrical, plumbing, carpentry, lanes, and attractions.
• Own preventative maintenance across the center, scheduling regular service and system checks to catch issues before they become failures.
• Document all maintenance work and monitor equipment performance to prevent downtime.
• Serve as the on-site technical expert, completing repairs and troubleshooting issues with speed and precision.
• Manage contractors, vendors, parts inventory, and facility budgets.
• Train and develop maintenance team members in safe practices, technical skills, and quality standards.
• Provide technical support during peak hours including nights, weekends, and holidays to keep the center fully operational

Skills

Facilities leadership

Electrical repair

HVAC

Vendor management

Safety compliance

Job description

Lucky Strike Entertainment is seeking a Facilities Manager in Charlotte, NC to oversee daily maintenance, safety, and uptime of our entertainment center. You will lead the maintenance team, manage vendors, and ensure equipment and attractions run safely and reliably while controlling costs and budgets.

The role requires 3+ years of leadership in facilities/operations, hands-on plumbing, electrical, HVAC, and strong safety compliance knowledge.