Facility Operations Lead - Front Desk & Readiness

OCD ANXIETY CENTERS CALIFORNIA LLC; San Mateo (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

OCD Anxiety Centers California LLC is seeking a Facility Coordinator to supervise non-clinical operations, ensuring a safe, welcoming, and audit-ready site. You will manage front-office flow, arrangements with vendors, and coordination with multiple departments to support excellent client care.

The role demands strong organizational skills, confidentiality, and the ability to train front-desk staff while maintaining environmental safety and readiness across the facility.

Qualifications

• High school diploma or equivalent is required; degree in healthcare admin or related field preferred.
• Experience in medical/behavioral health front-office or operations is preferred.
• Ability to handle confidential information with professionalism and discretion.

Responsibilities

• Oversee front-office operations, reception standards, and daily administrative flow.
• Coordinate supplies, maintenance needs, vendor visits, and facility-readiness tasks.
• Support Program Director with KPIs, reports, materials, and follow-up tracking.
• Train and support Front Desk staff on service standards and confidentiality.
• Maintain environment-of-care readiness, postings, and inspection materials.
• Coordinate with IT, Facilities, Billing, Admissions, HR, and Clinical Ops to resolve issues.
• Enhance client and family experience by addressing questions and routing issues.
• Monitor spending, petty cash, and vendor needs per policy and budget.

Skills

Front desk leadership

Customer service

Confidentiality

Communication

Organization

Problem solving

Calm demeanor

Education

High school diploma

Healthcare admin degree preferred

Job description

OCD Anxiety Centers California LLC is seeking a Facility Coordinator to supervise non-clinical operations, ensuring a safe, welcoming, and audit-ready site. You will manage front-office flow, arrangements with vendors, and coordination with multiple departments to support excellent client care.

The role demands strong organizational skills, confidentiality, and the ability to train front-desk staff while maintaining environmental safety and readiness across the facility.