Facility Operations & Front Desk Lead

OCD ANXIETY CENTERS CALIFORNIA LLC; Los Angeles (CA); On-site; USD 55,000 - 70,000; Full time

Job summary

OCD Anxiety Centers California LLC seeks a Facility Coordinator to oversee non-clinical operations, front-office flow, and environment-of-care readiness in our Los Angeles facility. You will help ensure a welcoming, audit-ready site that supports excellent client care.

You will train front-office staff, coordinate supplies, vendor visits, and safety checks while partnering with Program Director and Clinical Operations to meet KPIs and maintain compliance.

Qualifications

• High school diploma or equivalent; healthcare admin degree preferred.
• 2+ years in medical office, behavioral health, front-office or facility coordination.
• Experience supervising front-office staff preferred.
• Ability to use EHR, scheduling systems, spreadsheets, documents, phones, and office equipment.
• Maintain confidentiality and work professionally with distressed clients and families.

Responsibilities

• Oversee front-office operations including reception, visitor procedures, client check-in/out, surveys, phones, and daily flow.
• Coordinate supplies, maintenance needs, vendor visits, cleaning concerns, equipment issues, safety checks and readiness tasks.
• Support Program Director with facility KPIs, local reports, audit prep, materials, and follow-up tracking.
• Train and support Front Desk staff on customer service, confidentiality, procedures, and task completion.
• Maintain environment-of-care readiness, postings, evacuation materials, and compliance evidence.
• Coordinate with IT, Facilities, Billing, Admissions, HR, Revenue Cycle, and Clinical Operations to resolve issues.

Skills

Facility operations

Front-office leadership

Customer service

Vendor coordination

Supply management

Audit readiness

Education

High school diploma

Healthcare administration degree

Associate/Bachelor degree in healthcare administration

Job description

OCD Anxiety Centers California LLC seeks a Facility Coordinator to oversee non-clinical operations, front-office flow, and environment-of-care readiness in our Los Angeles facility. You will help ensure a welcoming, audit-ready site that supports excellent client care.

You will train front-office staff, coordinate supplies, vendor visits, and safety checks while partnering with Program Director and Clinical Operations to meet KPIs and maintain compliance.