Facility Manager: Uptime & Guest Experience Lead

Lucky Strike Entertainment; Charlotte (NC); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k) Retirement Plans

Employee Stock Purchase Program

EAP

Job summary

Lucky Strike Entertainment is seeking a Facilities Manager to lead the day-to-day health, safety, and performance of our entertainment centers. You will head the maintenance team, oversee preventative maintenance and repairs, and manage vendors to keep lanes, attractions, and building systems running safely and reliably.

You will schedule service checks, document work, and act as the on-site technical expert to minimize downtime and protect guest experiences during nights, weekends, and

Qualifications

• 3+ years of facilities or technical operations leadership in a high-volume environment.
• Practical experience with plumbing, electrical repair, HVAC and general contracting.
• Proven ability to build and lead a maintenance team focused on uptime and guest satisfaction.
• Financial acumen including preventive maintenance budgeting, vendor management, and cost control.
• Strong understanding of safety compliance, OSHA standards, and regulatory requirements.

Responsibilities

• Perform and oversee daily repair and maintenance across mechanical, electrical, plumbing, carpentry, lanes and attractions.
• Own preventative maintenance across the center, scheduling regular service and system checks to catch issues before they become failures.
• Document all maintenance work and monitor equipment performance to get ahead of downtime.
• Serve as the on-site technical expert, completing repairs and troubleshooting issues with speed and precision.
• Manage contractors, vendors, parts inventory, and facility budgets.
• Train and develop maintenance team members in safe practices, technical skills, and quality standards.
• Provide technical support during peak hours including nights, weekends, and holidays to keep the center fully operational.

Skills

Facilities leadership

Technical operations

Budgeting

Safety compliance

Vendor management

Team building

Problem solving

Job description

Lucky Strike Entertainment is seeking a Facilities Manager to lead the day-to-day health, safety, and performance of our entertainment centers. You will head the maintenance team, oversee preventative maintenance and repairs, and manage vendors to keep lanes, attractions, and building systems running safely and reliably.

You will schedule service checks, document work, and act as the on-site technical expert to minimize downtime and protect guest experiences during nights, weekends, and