Facility Operations Lead Uptime, Safety & Guest Experience

Lucky Strike Entertainment; East Haven (CT); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Employee stock purchase program

Paid time off

Job summary

Lucky Strike Entertainment is seeking a Facility Manager to own the day-to-day health, safety, and performance of the center. You will lead the maintenance team, oversee preventative maintenance and repairs, manage vendors, and ensure all lanes, attractions, and equipment run safely and reliably.

You will be the on-site technical expert, driving uptime and guest satisfaction, with responsibilities that include budgeting, scheduling, and training for safe practices.

Qualifications

• 3 or more years of facilities or technical operations leadership in a high-volume environment.
• Practical experience with plumbing, electrical repair, HVAC, and general contracting.
• Proven ability to build and lead a maintenance team focused on uptime and guest satisfaction.
• Financial acumen including preventive maintenance budgeting, vendor management, and cost control.

Responsibilities

• Perform and oversee daily repair and maintenance across mechanical, electrical, plumbing, carpentry, lanes, and attractions
• Own preventative maintenance across the center, scheduling regular service and system checks to catch issues before they become failures
• Document all maintenance work and monitor equipment performance to get ahead of downtime
• Serve as the on-site technical expert, completing repairs and troubleshooting issues with speed and precision
• Manage contractors, vendors, parts inventory, and facility budgets
• Train and develop maintenance team members in safe practices, technical skills, and quality standards
• Provide technical support during peak hours including nights, weekends, and holidays to keep the center fully operational

Skills

Facilities leadership

Maintenance management

HVAC/plumbing/electrical

Budgeting/vendor management

Safety compliance (OSHA)

Team development

Job description

Lucky Strike Entertainment is seeking a Facility Manager to own the day-to-day health, safety, and performance of the center. You will lead the maintenance team, oversee preventative maintenance and repairs, manage vendors, and ensure all lanes, attractions, and equipment run safely and reliably.

You will be the on-site technical expert, driving uptime and guest satisfaction, with responsibilities that include budgeting, scheduling, and training for safe practices.