Facility Manager

AAA-The Auto Club Group; North Carolina; Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Complimentary AAA membership with road

Adoption assistance program

Descripción de la vacante

AAA-The Auto Club Group in North Carolina is seeking a Facility Manager to oversee daily operations, financial performance, and the customer experience at an automotive service facility. You will lead and develop the team, manage workflow, and drive operational excellence to meet service standards.

This role requires strong leadership, financial acumen, and exceptional communication. You will partner with regional leadership, ensure safety, manage staffing, and promote services across lines

Formación

• High school diploma, GED, and/or equivalent experience required.
• Valid driver’s license required.
• Two or more years of experience with automotive or truck systems including supervisory, management, and project management responsibilities.
• Strong business and financial acumen with the ability to analyze data, identify opportunities and risks, and make sound business decisions.
• Proven leadership skills with the ability to build effective teams, develop partnerships, and drive results.
• Strong communication and interpersonal skills, with the ability to work effectively with employees, customers, peers, and leadership.
• Results-oriented and able to perform effectively in a fast-paced environment while managing competing priorities and challenging situations.
• Bachelor’s Degree preferred.

Responsabilidades

• Oversee daily shop operations, including financial performance, payroll, expenses, inventory, scheduling, and shop efficiency.
• Monitor sales, profit and loss, and key performance metrics; implement action plans to achieve productivity, revenue, and profitability goals.
• Lead, develop, and supervise all Car Care/Car Care Plus team members through hiring, coaching, performance management, training, and recognition.
• Partner with Area and Regional leadership on staffing, compensation, promotions, disciplinary actions, and other employment decisions.
• Ensure adequate staffing and operational support to meet customer service and repair demands.
• Deliver a high level of customer satisfaction by resolving concerns, identifying customer needs, and promoting services across business lines.
• Maintain a safe, compliant workplace by enforcing safety standards, investigating incidents, and implementing corrective actions.

Conocimientos

Leadership

Financial acumen

Team development

Communication

Data analysis

Problem solving

Operations management

Educación

Bachelor’s Degree preferred

Descripción del empleo

Job Type:

Full time

Exempt/Non Exempt:

Salary

Job Description:

Position Schedule / Shift:

Service center hours are Monday–Friday, 7:30 a.m.–6:00 p.m., and Saturday, 8:00 a.m.–4:00 p.m. Schedule and shift assignments will depend on the technician position and level.

Position Summary:

As a Facility Manager, you’ll oversee the daily operations, financial performance, and customer experience of the automotive service facility. This role is responsible for leading and developing team members, managing workflow and shop efficiency, meeting operational and financial goals, and ensuring high standards of service quality and safety. The Facility Manager drives business performance through effective leadership, employee development, customer satisfaction, and operational excellence.

Key Responsibilities:

• Oversee daily shop operations, including financial performance, payroll, expenses, inventory, scheduling, and shop efficiency.

• Monitor sales, profit and loss, and key performance metrics; implement action plans to achieve productivity, revenue, and profitability goals.

• Lead, develop, and supervise all Car Care/Car Care Plus team members through hiring, coaching, performance management, training, and recognition.

• Partner with Area and Regional leadership on staffing, compensation, promotions, disciplinary actions, and other employment decisions.

• Ensure adequate staffing and operational support to meet customer service and repair demands.

• Deliver a high level of customer satisfaction by resolving concerns, identifying customer needs, and promoting services across business lines.

• Maintain a safe, compliant workplace by enforcing safety standards, investigating incidents, and implementing corrective actions.

Qualifications:

Required

• High school diploma, GED, and/or equivalent experience required

• Valid driver’s license required.

• Two or more years of experience working with automotive or truck systems, including supervisory, management, and project management responsibilities.

• Strong business and financial acumen, with the ability to analyze data, identify opportunities and risks, and make sound business decisions.

• Proven leadership skills with the ability to build effective teams, develop partnerships, and drive results.

• Strong communication and interpersonal skills, with the ability to work effectively with employees, customers, peers, and leadership.

• Results-oriented and able to perform effectively in a fast-paced environment while managing competing priorities and challenging situations.

Preferred

• Bachelor’s Degree preferred.

Work Environment:

• This position involves sitting, standing, walking, and normal physical mobility, including reaching, grabbing, lifting,and carrying typical office equipment (averaging up to approximately 80 pounds in weight).

• Frequent standing and walking.

• Normal or corrected hearing to the level of ability to receive detailed information orally and to accurately understand normal conversations, both in person and on the telephone.

• Ability to work effectively in a busy environment, interacting with people and dealing withdifficult situations

Compensation & Benefits Overview:

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

Compensation

• Facility Managerswill earn a competitive salary of$65,000 - $90,000+annually withmonthlybonus potential based on performance.

Benefits

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.

Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility.

• Prescription drug coverage.

• Dental and vision benefits.

• Employee Assistance Program (confidential support services).
  

Financial Protection & Insurance

• Company-paid basic life insurance.

• Optional supplemental life insurance and dependent coverage.

• Short-term and long-term disability coverage.

• Critical illness, accident, and pet insurance options.
  

Retirement & Savings

• 401(k) plan to support long-term financial goals.

• 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax.

• Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.

• Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.

• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
  

Time Off & Leave

• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment.

• Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements.

• Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.

Paid Holidays:

• Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules.

• Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.

• Paid leave programs, including parental, bereavement, jury duty, and military leave.

Career Growth & Education

• Tuition assistance (up to $5,250 annually; 80% covered by ACG).

• Professional certification support with 100% reimbursement for eligible programs.

• Opportunities for career development and advancement.
  

Additional Perks

• Complimentary AAA membership with roadside assistance and travel discounts.

• Adoption assistance program.

This position is expected to remain posted through 12/1