Leadership Development Program

AAA-The Auto Club Group; North Carolina; On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Complimentary AAA membership

Adoption assistance

Job summary

AAA-The Auto Club Group in the United States is seeking candidates for its Leadership Development Program. You’ll gain hands-on experience running a Car Care Center, rotating through customer service, sales, operations and financial performance to develop leaders from the ground up.

You’ll work with experienced leaders to coach teams, manage daily operations, and drive results while delivering an exceptional member and customer experience. This program offers a fast path to leadership.

Qualifications

• Two or more years of leadership experience including managing direct reports and customer service.
• Strong business and financial acumen to analyze performance and drive results.

Responsibilities

• Manage daily Car Care operations including financial performance, payroll, expenses, inventory, staffing, and shop efficiency.
• Monitor sales and financial results and implement action plans to hit performance goals.
• Recruit, develop, schedule, coach, and manage employees to maintain productivity and service standards.
• Partner with Area/Regional leadership on hiring, compensation, promotions, performance management, and terminations.
• Deliver a positive customer experience by resolving concerns and identifying opportunities to meet member needs.
• Maintain a safe, compliant workplace by enforcing safety standards and investigating incidents.

Skills

Leadership

Customer service

Sales

Operations

Financial analysis

Payroll

Education

High school diploma/ GED/ technical certification

Bachelor’s degree preferred

Job description

Job Type:

Full time

Exempt/Non Exempt:

Salary

Job Description:

Position Schedule/Shift:

Service center hours are Monday–Friday, 7:30 a.m.–6:00 p.m., and Saturday, 8:00 a.m.–4:00 p.m. Schedule and shift assignments will depend on the technician position and level.

Position Summary:

Launch your leadership journey with the Leadership Development Program, whereyou’llgain hands‑on experience learning how to run and lead a successful Car Care Center from the ground up. In this role,you’llrotate through key areas of the business‑from customer service and sales to operations and financial performance‑building the skills needed to step into leadership positions.You’llwork alongside experienced leaders, learning how to coach teams, manage daily operations, and drive results while delivering exceptional customer experience. Ifyou’remotivated to grow, ready to lead, and excited about making an impact, this program is your fast track to a dynamic leadership career.

Key Responsibilities:

• Manage daily Car Care operations, including financial performance, payroll, expenses, inventory, staffing, and shop efficiency.

• Monitor sales and financial results, implementing action plans to achieve performance and profitability goals.

• Recruit, develop, schedule, coach, and manage employees to maintain productivity, quality, and customer service standards.

• Partner with Area/Regional leadership on hiring, compensation, promotions, performance management, and terminations.

• Deliver a positive customer experience by resolving concerns, addressing complaints, and identifying opportunities to meet additional member/customer needs.

• Maintain a safe, compliant workplace by enforcing safety standards, investigating incidents, and implementing corrective actions.

Qualifications:

Required

• High school diploma, GED, and/or technical school certificationrequired

• Validdriver’s licenserequired.

• Two or more years of leadership experience, including managing direct reports and delivering face-to-face customer service.

• Strong business and financial acumen, with the ability to analyze performance, identify opportunities, assess risks, and make sound business decisions.

• Proven ability to lead teams, build effective partnerships, and achieve results through collaboration and accountability.

• Results-oriented leader who takes initiative, thinks strategically, and aligns decisions with organizational goals.

• Effective communicator who builds productive relationships with leaders, peers, employees, partners, and customers to drive business success.

Preferred

• Bachelor’s Degree preferred.

Work Environment:

• May experience loud noises and odors intermittently in the shop environment.

• This position involves standing, walking,and normal physical mobility, including reaching, grabbing, lifting,and carrying automotive parts and equipment (averaging up to approximately 80 pounds in weight)

• Must be able to work in the heat, as some locations do not have air conditioning. Fans are present in all facilities.

• Must be able tomaintainworking on your feet in a concrete facility for the entire work shift.

Compensation & Benefits Overview:

ACG complies with all applicable state and local laws regarding required benefits (including PTO,paidsick leave,etc.).

Compensation

• Leadership Developmentwill earn a competitive salary of$55,000 - $80,000annually with annual bonus potential based on performance.

Benefits

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.

Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility.

• Prescription drug coverage.

• Dental and vision benefits.

• Employee Assistance Program (confidential support services).
  

Financial Protection & Insurance

• Company-paid basic life insurance.

• Optional supplemental life insurance and dependent coverage.

• Short-term and long-term disability coverage.

• Critical illness, accident, and pet insurance options.
  

Retirement & Savings

• 401(k) plan to support long-term financial goals.

• 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax.

• Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.

• Additionalcompanycontribution of4% of payeach paydayintoyour account; 100% vested after three (3) years of service.

• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
  

Time Off & Leave

• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at90 daysof employment.

• Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements.

• Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and willaccrueat a minimum of 3 hours per month.

Paid Holidays

• Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules.
• Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.
• Paid leave programs, including parental, bereavement, jury duty, and military leave.

Career Growth & Education

• Tuition assistance (up to $5,250 annually; 80% covered by ACG).

• Professional certification support with 100% reimbursement for eligible programs.

• Opportunities for career development and advancement.
  

Additional Perks

• Complimentary AAA membership with roadside assistance and travel discounts.

• Adoption assistance program.

This position is expected to remain posted through8/31; however, it may close at any time once a qualified candidate pool is identified.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained