Facility Manager

AAA-The Auto Club Group; Durham (NC); Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

AAA membership with roadside assitance

Tuition assistance

Professional certification support

Paid holidays

Résumé du poste

The Auto Club Group in Durham, NC is seeking a Facility Manager to oversee daily operations, financial performance, and customer experience at the automotive service facility. You will lead and develop a team, optimize workflow, and ensure safety and service quality.

This role drives business results through strong leadership, data-driven decision making, and effective staffing, with a focus on customer satisfaction and operational excellence.

Qualifications

• High school diploma, GED, and/or equivalent experience required.
• Valid driver's license required.
• 2+ years of experience supervising, managing or leading projects in automotive/truck services.
• Strong business and financial acumen with data analysis and risk assessment skills.
• Proven leadership to develop partnerships and drive results.
• Strong communication and interpersonal skills for collaboration at all levels.
• Able to manage multiple priorities in a fast-paced environment.

Responsabilités

• Oversee daily shop operations including financial performance, payroll, expenses, inventory, scheduling, and efficiency.
• Monitor sales, profit and loss, and KPIs; implement action plans to improve productivity and revenue.
• Lead, develop, and supervise Car Care/Car Care Plus team members through coaching and performance management.
• Partner with Area and Regional leadership on staffing, compensation, promotions, and disciplinary actions.
• Ensure staffing and operational support to meet customer service and repair demands.
• Deliver high customer satisfaction by resolving concerns and promoting services across lines.
• Maintain a safe, compliant workplace by enforcing safety standards and investigating incidents.

Connaissances

Operations management

Financial acumen

Leadership and coaching

Communication and interpersonal skills

Strategic thinking

Formation

Bachelor's Degree preferred

Description du poste

Job Type

Full time

Exempt/Non Exempt

Salary

Job Description

Position Schedule / Shift: Service center hours are Monday-Friday, 7:30 a.m.-6:00 p.m., and Saturday, 8:00 a.m.-4:00 p.m. Schedule and shift assignments will depend on the technician position and level.

Position Summary

As a Facility Manager, you'll oversee the daily operations, financial performance, and customer experience of the automotive service facility. This role is responsible for leading and developing team members, managing workflow and shop efficiency, meeting operational and financial goals, and ensuring high standards of service quality and safety. The Facility Manager drives business performance through effective leadership, employee development, customer satisfaction, and operational excellence.

Key Responsibilities

• Oversee daily shop operations, including financial performance, payroll, expenses, inventory, scheduling, and shop efficiency.
• Monitor sales, profit and loss, and key performance metrics; implement action plans to achieve productivity, revenue, and profitability goals.
• Lead, develop, and supervise all Car Care/Car Care Plus team members through hiring, coaching, performance management, training, and recognition.
• Partner with Area and Regional leadership on staffing, compensation, promotions, disciplinary actions, and other employment decisions.
• Ensure adequate staffing and operational support to meet customer service and repair demands.
• Deliver a high level of customer satisfaction by resolving concerns, identifying customer needs, and promoting services across business lines.
• Maintain a safe, compliant workplace by enforcing safety standards, investigating incidents, and implementing corrective actions.

Qualifications

Required

• High school diploma, GED, and/or equivalent experience required
• Valid driver's license required.
• Two or more years of experience working with automotive or truck systems, including supervisory, management, and project management responsibilities.
• Strong business and financial acumen, with the ability to analyze data, identify opportunities and risks, and make sound business decisions.
• Proven leadership skills with the ability to build effective teams, develop partnerships, and drive results.
• Strong communication and interpersonal skills, with the ability to work effectively with employees, customers, peers, and leadership.
• Results-oriented and able to perform effectively in a fast-paced environment while managing competing priorities and challenging situations.

Preferred

• Bachelor's Degree preferred.

Work Environment

• This position involves sitting, standing, walking, and normal physical mobility, including reaching, grabbing, lifting, and carrying typical office equipment (averaging up to approximately 80 pounds in weight).
• Frequent standing and walking.
• Normal or corrected hearing to the level of ability to receive detailed information orally and to accurately understand normal conversations, both in person and on the telephone.
• Ability to work effectively in a busy environment, interacting with people and dealing with difficult situations

Compensation & Benefits Overview

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

Compensation

• Facility Managers will earn a competitive salary of $65,000 - $90,000+ annually with monthly bonus potential based on performance.

Benefits

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.

Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).

Financial Protection & Insurance

• Company-paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Critical illness, accident, and pet insurance options.

Retirement & Savings

• 401(k) plan to support long-term financial goals.
• 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax.
• Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.
• Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

Time Off & Leave

• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment.
• Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements.
• Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.
• Paid Holidays:
• Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules.
• Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.
• Paid leave programs, including parental, bereavement, jury duty, and military leave.

Career Growth & Education

• Tuition assistance (up to $5,250 annually; 80% covered by ACG).
• Professional certification support with 100% reimbursement for eligible programs.
• Opportunities for career development and advancement.

Additional Perks

• Complimentary AAA membership with roadside assistance and travel discounts.
• Adoption assistance program.

This position is expected to remain posted through 12/1/2026; however, it may close at any time once a qualified candidate pool is identified.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note

ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.