Facility Manager

PHD Services LLC; Chicago (IL); On-site; USD 65,000 - 85,000; Full time

Job summary

PHD Services LLC in Chicago's downtown loop seeks a highly motivated Facility Manager to be the primary on-site representative for the corporate facility. You will ensure an exceptional workplace experience through proactive communication and effective project coordination.

The ideal candidate has 3+ years in facility management, strong customer service, and hands-on experience with vendor management, AV tech support, and space planning.

Qualifications

• 3+ years of experience in facility management or related field.
• Strong customer service mindset with excellent verbal and written communication.
• Experience managing vendors, subcontractors, and facility improvement projects.
• Ability to prioritize multiple tasks while maintaining attention to detail.
• Working knowledge of commercial building operations and workplace services.
• Experience supporting conference room technology and basic audiovisual troubleshooting.
• Proficiency with Microsoft Office (Outlook, Word, Excel, Teams).
• Experience with AutoCAD or space management software is a plus.

Responsibilities

• Serve as the primary on-site contact for building, office, and workplace service requests.
• Represent PHD Services professionally while delivering exceptional customer service to employees, visitors, and client leadership.
• Build strong working relationships with executive assistants, business leaders, building occupants, and client stakeholders.
• Coordinate facility improvement projects from planning through completion.
• Manage subcontractors, ensuring quality work, schedule adherence, and compliance with client expectations.
• Coordinate office moves, furniture installations, workspace changes, and equipment relocations.
• Oversee food and beverage inventory, ordering, stocking, and conference room support.
• Provide first-level support for conference room technology, including audio/visual equipment, connectivity, and meeting room readiness.
• Coordinate with internal IT teams to support technology-related facility requests.
• Schedule and coordinate conference rooms for visiting employees and guests.
• Coordinate preventative and corrective maintenance activities with building engineering and service vendors.
• Track facility issues through completion and provide timely communication to stakeholders.
• Maintain accurate records for facility projects, vendor activities, and operational requests.
• Participate in after-hours or emergency response activities when necessary to support business continuity.

Skills

Customer service

Vendor management

Project coordination

Facilities operations

AV tech support

MS Office

Tools

AutoCAD

Job description

PHD Services is seeking a highly motivated Facility Manager to serve as the primary on-site representative supporting one a corporate facility in Chicago's downtown loop business district. This individual will act as the single point of contact for all facility-related operations, ensuring an exceptional workplace experience through outstanding customer service, proactive communication, and effective project coordination.

The ideal candidate is organized, customer-focused, and capable of balancing day-to-day facility operations while managing multiple projects and vendor relationships in a fast-paced corporate environment.

Key Responsibilities

• Serve as the primary on-site contact for all building, office, and workplace service requests.
• Represent PHD Services professionally while delivering exceptional customer service to employees, visitors, and client leadership.
• Build strong working relationships with executive assistants, business leaders, building occupants, and client stakeholders.
• Coordinate facility improvement projects from planning through completion.
• Manage subcontractors, ensuring quality work, schedule adherence, and compliance with client expectations.
• Coordinate office moves, furniture installations, workspace changes, and equipment relocations.
• Oversee food and beverage inventory, ordering, stocking, and conference room support.
• Provide first-level support for conference room technology, including audio/visual equipment, connectivity, and meeting room readiness.
• Coordinate with internal IT teams to support technology-related facility requests.
• Schedule and coordinate conference rooms for visiting employees and guests.
• Coordinate preventative and corrective maintenance activities with building engineering and service vendors.
• Track facility issues through completion and provide timely communication to stakeholders.
• Maintain accurate records for facility projects, vendor activities, and operational requests.
• Participate in after-hours or emergency response activities when necessary to support business continuity.

Qualifications

• 3+ years of experience in facility management, workplace services, property management, or a related field.
• Strong customer service mindset with excellent verbal and written communication skills.
• Experience managing vendors, subcontractors, and facility improvement projects.
• Ability to prioritize multiple tasks while maintaining attention to detail.
• Working knowledge of commercial building operations, maintenance coordination, and workplace services.
• Experience supporting conference room technology and basic audiovisual troubleshooting.
• Proficiency with Microsoft Office (Outlook, Word, Excel, Teams).
• Experience with AutoCAD or space management software is a plus.
• Ability to lift and move office furniture, equipment, and supplies up to 40 pounds.
• Ability to work independently with minimal supervision while maintaining a high level of professionalism.