Facilities Coordinator II, Exterior Services

PHFM; Michigan; On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) Retirement Plan

PTO and Paid Holidays

Wellness activities

Ongoing professional development

Job summary

PHFM is looking for a Facilities Coordinator II to enhance customer service operations. This role is pivotal in managing work orders, vendor relations, and efficient communication across multiple channels. Candidates should possess strong Microsoft Office skills, excellent problem-solving abilities, and a positive attitude.

With a focus on professional growth, the position offers various benefits including medical insurance, a retirement plan with company match, and opportunities for ongoing development.

Qualifications

• Three plus years of related experience and/or training.
• Previous experience in Facilities Maintenance/Construction is a plus.
• Must be able to pass a background check and drug screen.

Responsibilities

• Handle a high volume of incoming work orders promptly and efficiently.
• Address customer inquiries about services, offering appropriate solutions.
• Schedule and dispatch vendor partners for work orders.

Skills

Customer Service

Microsoft Office

Communication

Problem Solving

Education

Three plus years related experience

Job description

Supercharge your career here at PHFM!

We are looking for a Facilities Coordinator II to join our team!

Come work for an industry leader with consistent growth, explore multiple business lines, and experience an individualized development plan to help ensure you hit your professional potential.

What’s in it for YOU:

• Medical, dental, vision, Short-Term Disability, Long-Term Disability, Life Insurance and additional voluntary plans.
• 401(k) Retirement Plan with company match.
• PTO, 11 Company Holidays and Paid Parental Leave
• Wellness activities and an onsite gym
• Ongoing professional development and continuing professional education.

What YOU will do:

This role focuses on delivering exceptional customer service by providing detailed service information and resolving issues efficiently via phone and email.

• Manage Work Orders: Handle a high volume of incoming work orders promptly and efficiently.
• Customer Support: Address customer inquiries about services, offering appropriate solutions to resolve issues.
• Vendor Relations: Cold call potential vendor partners to establish new partnerships.
• Dispatch Coordination: Schedule and dispatch vendor partners for work orders, ensuring timely arrivals.
• Email Management: Efficiently manage high-volume email communications.
• Multi-channel Communication: Effectively handle multiple communication channels simultaneously.
• Issue Analysis: Analyze customer inquiries to determine effective resolution strategies.
• Responsive Communication: Answer phone calls and emails promptly to provide excellent customer service.
• Data Management: Input necessary data into the computer system to track and follow up on customer requests.
• Team Contribution: Support team efforts by achieving goals set by the Manager.
• Task Prioritization: Prioritize tasks with overlapping timelines efficiently.
• Independent Problem Solving: Work independently and self-solve issues as they arise.
• Accurate Documentation: Maintain accurate data and documentation of service requests.
• Multitasking: Manage multiple tasks in a fast-paced environment.
• Positive Attitude: Maintain a positive attitude and pleasant phone demeanor.
• Composure: Stay calm and composed in a dynamic and demanding environment.
• Team Collaboration: Be a supportive team player, ready to assist teammates as needed.
• Software Proficiency: Proficient in Microsoft Office, with intermediate or higher skills in Excel.

Requirements

• Three plus years related experience and/or training; or equivalent combination of education and experience.
• Previous experience in Facilities Maintenance/Construction a plus.
• Must be able to pass a background check and drug screen.