Facilities Coordinator

PHFM; Crowley (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Retirement Plan with company match

Paid time off and holidays

Onsite gym and wellness activities

Ongoing professional development

Job summary

A leading facilities management company located in Texas is seeking a Facilities Coordinator. You will play a key role in managing high-volume work orders and providing exceptional customer service to clients. The ideal candidate should have 2-4 years of related experience and demonstrate proficiency in Microsoft Office. Responsibilities include vendor coordination, customer support, and multi-channel communication. Competitive benefits include medical coverage, a 401(k) plan, and ongoing professional development opportunities. Join us to supercharge your career!

Qualifications

• Two to four years of related experience or training.
• Ability to pass a background check and drug screen.
• Previous experience in Facilities Maintenance/Construction is a plus.

Responsibilities

• Manage a high volume of incoming work orders efficiently.
• Address customer inquiries and offer appropriate solutions.
• Coordinate scheduling and dispatch of vendor partners.
• Efficiently manage high-volume email communications.
• Analyze customer inquiries for effective resolution strategies.

Skills

Customer service

Data management

Microsoft Office proficiency

Multitasking

Problem-solving

Team collaboration

Education

Related experience or training

Tools

Microsoft Excel

Job description

Supercharge your career here at PHFM!

We are looking for a Facilities Coordinator to join our team!

Come work for an industry leader with consistent growth, explore multiple business lines, and experience an individualized development plan to help ensure you hit your professional potential.

What’s in it for YOU:

• Medical, dental, vision, Short-Term Disability, Long-Term Disability, Life Insurance and additional voluntary plans.
• 401(k) Retirement Plan with company match.
• PTO, 11 Company Holidays and Paid Parental Leave
• Wellness activities and an onsite gym
• Ongoing professional development and continuing professional education.

What YOU will do:

This role focuses on delivering exceptional customer service by providing detailed service information and resolving issues efficiently via phone and email.

• Manage Work Orders: Handle a high volume of incoming work orders promptly and efficiently.
• Customer Support: Address customer inquiries about services, offering appropriate solutions to resolve issues.
• Vendor Relations: Cold call potential vendor partners to establish new partnerships.
• Dispatch Coordination: Schedule and dispatch vendor partners for work orders, ensuring timely arrivals.
• Email Management: Efficiently manage high-volume email communications.
• Multi-channel Communication: Effectively handle multiple communication channels simultaneously.
• Issue Analysis: Analyze customer inquiries to determine effective resolution strategies.
• Responsive Communication: Answer phone calls and emails promptly to provide excellent customer service.
• Data Management: Input necessary data into the computer system to track and follow up on customer requests.
• Team Contribution: Support team efforts by achieving goals set by the Manager.
• Task Prioritization: Prioritize tasks with overlapping timelines efficiently.
• Independent Problem Solving: Work independently and self-solve issues as they arise.
• Accurate Documentation: Maintain accurate data and documentation of service requests.
• Multitasking: Manage multiple tasks in a fast-paced environment.
• Positive Attitude: Maintain a positive attitude and pleasant phone demeanor.
• Composure: Stay calm and composed in a dynamic and demanding environment.
• Team Collaboration: Be a supportive team player, ready to assist teammates as needed.
• Software Proficiency: Proficient in Microsoft Office, with intermediate or higher skills in Excel.

Requirements

What YOU bring:

• Two to four years related experience and/or training; or equivalent combination of education and experience.
• Previous experience in Facilities Maintenance/Construction a plus.
• Must be able to pass a background check and drug screen.