Infrastructure Performance Specialist - Const. (Full Time, Days)

Nicklaus Children's Health System; Miami (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

Nicklaus Children's Health System in Miami, Florida, seeks a Senior Specialist of Infrastructure Performance. This role involves supporting operational excellence across Infrastructure functions, including managing vendor performance, and ensuring compliance with organizational standards.

The ideal candidate will have a Bachelor's degree and 4–7 years of progressive experience in facilities management or a similar field. Responsibilities include developing policies, maintaining data integrity, and coordinating initiatives aimed at sustainability and process improvement.

Qualifications

• 4–7 years of experience in Facilities, Design & Construction, healthcare operations, or related fields.
• Experience in policy development and operational standards.
• Experience in vendor management and data audits.

Responsibilities

• Develop, implement, and maintain Infrastructure policies and procedures.
• Manage full cycle vendor management process.
• Prepare presentations and summaries for leadership.

Skills

Facilities Management

Data Management

Vendor Management

Process Improvement

Analytical Skills

Communication Skills

Project Management

Sustainability Initiatives

Education

Bachelor's Degree in related field

Tools

Microsoft Office Suite

Job description

Job Summary

The Senior Specialist of Infrastructure Performance supports operational excellence across Infrastructure functions, including Facilities and Design & Construction, through the implementation and maintenance of policies, procedures, and departmental standards; management of official source data and data audits; full cycle vendor management; and coordination of strategic initiatives on behalf of leadership. This role partners with internal stakeholders and external service providers to improve consistency, accountability, compliance, service delivery, and overall departmental performance.

The Senior Specialist coordinates initiatives aligned with organizational priorities, including cost reduction, sustainability, process improvement, operational standardization, and performance optimization. This role serves as a key resource in maintaining reliable infrastructure data, supporting vendor accountability, strengthening departmental processes, and advancing leadership priorities through disciplined coordination and follow-through.

Responsibilities

• Develop, implement, update, and maintain Infrastructure policies, procedures, workflows, and departmental standards.
• Maintain official source data for Infrastructure operations, projects, vendors, and related performance records; perform audits and reconciliations.
• Develop, maintain, and distribute reports, dashboards, scorecards, logs, and summaries used to monitor departmental, project, and vendor performance.
• Manage the full cycle vendor management process, including onboarding, performance tracking, issue documentation, follow‑up, and vendor review activities.
• Monitor vendor and service provider performance and coordinate corrective action follow‑up as needed.
• Coordinate strategic initiatives on behalf of leadership, including cost reduction, sustainability, process improvement, standardization, and operational performance.
• Conduct research on best practices for sustainability materials, processes, technologies, policies, and programs in a healthcare setting.
• Partner with Facilities, Design & Construction, Procurement, Finance, and other stakeholders to support standards implementation, reporting, vendor oversight, and initiative execution.
• Review status of assigned initiatives, vendor activities, and performance measures; identify next steps to ensure milestones and deliverables are completed on time.
• Conduct research and benchmarking related to healthcare infrastructure best practices, operational performance, vendor management, sustainability, and service optimization.
• Prepare presentations, summaries, communications, and recommendations for leadership regarding performance trends, initiative progress, and operational improvement opportunities.
• Support implementation, communication, and training related to new or revised departmental procedures, standards, and workflows.
• Support audit readiness, documentation review, and follow‑up related to compliance, operational standards, and performance improvement efforts.

Minimum Job Requirements

• Bachelor's Degree in Facilities Management, Construction Management, Architecture, Engineering, Business Administration, Healthcare Administration, Operations, Sustainability, or a related field OR 10 years of experience in related field.
• 4–7 years of progressive experience in Facilities, Design & Construction, healthcare operations, infrastructure support, vendor management, process improvement, data management, performance reporting, or a related field.

Knowledge, Skills, And Abilities

• Experience supporting Facilities, Design & Construction, or related infrastructure functions.
• Experience in a healthcare environment preferred.
• Experience developing, implementing, and maintaining policies, procedures, SOPs, and operational standards.
• Experience maintaining official source data, conducting data audits, and validating operational or project‑related data.
• Experience with full cycle vendor management, including onboarding, performance monitoring, issue escalation, corrective action follow‑up, and ongoing relationship management.
• Experience preparing and maintaining reports, dashboards, scorecards, and performance metrics.
• Experience coordinating cross‑functional initiatives on behalf of leadership.
• Familiarity with cost reduction, process improvement, standardization, and sustainability initiatives in a facilities or construction setting.
• Strong analytical, organizational, and problem‑solving skills.
• Strong written, verbal, and presentation skills.
• Strong interpersonal skills with the ability to build effective working relationships across departments and with external partners.
• Ability to manage multiple priorities, exercise sound judgment, and meet deadlines in a dynamic environment.
• Strong attention to detail and follow‑through.
• Ability to work independently and effectively in a team‑based environment.
• Ability to maintain confidentiality of sensitive operational and organizational information.
• Proficiency in Microsoft Office Suite and other standard business systems/tools.

Job Details

• Job: Maintenance/Facilities
• Department: CONSTRUCTION-1000-944900
• Job Status: Professional