Facility Health Program Manager

Loyal Source; El Paso (TX); On-site; USD 104,000 - 128,000; Full time

Job summary

Loyal Source in El Paso, TX is seeking a Facility Health Program Manager to oversee day-to-day coordination, implementation, and quality assurance of the health care program at a Government detention facility. This role reports to the Health Services Administrator and involves managing staff, resources, and regulatory compliance to ensure ICE NDS 2025 aligned care.

Responsibilities include coordinating operations, staff training, QA audits, reporting, risk management, detainee rights advocacy,

Qualifications

• Bachelor’s degree in Health Administration, Nursing, Public Health, or related field (Master’s preferred).
• Current professional licensure (e.g., RN, PA, NP, or equivalent) preferred.
• Minimum 2-3 years of experience in health care administration, preferably in a correctional, detention, or public health setting.
• Knowledge of ICE National Detention Standards, NCCHC, and/or ACA standards. Certified Correctional Health Professional (CCHP) preferred.
• Experience in staff coordination, program management, and regulatory compliance.
• Strong organizational, communication, and teamwork skills.

Responsibilities

• Support the HSA in the administration of the facility’s health care program, including medical, dental, mental health, and pharmaceutical services.
• Coordinate daily health care operations resource allocation, and workflow optimization.
• Ensure timely access to medical, dental, and mental health care for all detainees, including initial screenings, comprehensive assessments, routine and emergency care, and specialty referrals.
• Monitor compliance with ICE NDS 2025, federal, state, and local regulations, and facility policies.
• Assist the HSA in recruiting, onboarding, and supervising health administrative staff.
• Support the delivery and documentation of required staff training (e.g., suicide prevention, infection control, emergency response, disability/language access, monthly in-services).
• Foster a culture of professionalism, teamwork, and continuous improvement.
• Conduct regular audits and quality assurance reviews of compliance logs and care delivery. Coordinate with Medical Director to ensure a physician chart review of APP medical records and Peer Review of medical records process is established that includes provider feedback.
• Monitor and report on key performance indicators, compliance metrics, and incident trends.
• Assist in preparing for and participating in facility inspections, audits, and accreditation processes.
• Ensure proper confidentiality and maintenance of medical records.
• Participate and collaborate with program leadership to implement corrective actions and 5 Why Root Cause Analysis in a timely manner as necessary.
• Perform follow-up inspections as necessary to ensure that corrective actions have been implemented
• Support, recommend and facilitate process improvement opportunities where appropriate.
• Prepare and submit required reports to the HSA and the Government, including significant incidents, infectious disease outbreaks (in coordination with the Infection Control Officer) hunger strikes, suicide attempts, and special medical needs.
• Serve as a liaison between health care staff, facility administration, the Government, and external providers as directed by the HSA.
• Support communication with local health departments and community partners for transfers, hospitalizations, and specialty care.
• Assess and mitigate risk in the clinical environment. Maintain plans for infection control, emergency medical response, suicide prevention, and management of communicable diseases.
• Ensure readiness for public health emergencies and 24-hour emergency medical and mental health care.
• Oversee the safe handling and disposal of hazardous materials and medical waste in collaboration with the HSA.
• Ensure detainees are informed of their rights to medical care, confidentiality, informed consent, and the grievance process.
• Support accommodations for detainees with disabilities and limited English proficiency, ensuring effective communication and access to care.
• Uphold non-discrimination and advocate for the health and well-being of all detainees.

Skills

Staff coordination

Program management

Regulatory compliance

Communication

Teamwork

Education

Bachelor’s degree in Health Administration, Nursing, Public Health, or related field

Master’s degree preferred

Job description

Loyal Source is looking for a Facility Health Program Manager for an employment opportunity in El Paso, Texas.

The Facility Health Program Manager (FHP Manager) is responsible for the day-to-day coordination, implementation, and quality assurance of the health care program at a Government detention facility. Reporting directly to the Health Services Administrator (HSA), the FHP Manager ensures compliance with ICE National Detention Standards (NDS 2025), supports the delivery of medical, dental, and mental health services, and assists in managing health care staff, resources, and regulatory requirements.

Pay: $116,001.60

Key Responsibilities

1. Program Coordination & Operations

• Support the HSA in the administration of the facility’s health care program, including medical, dental, mental health, and pharmaceutical services.
• Coordinate daily health care operations resource allocation, and workflow optimization.
• Ensure timely access to medical, dental, and mental health care for all detainees, including initial screenings, comprehensive assessments, routine and emergency care, and specialty referrals.
• Monitor compliance with ICE NDS 2025, federal, state, and local regulations, and facility policies.

2. Staff Support & Training

• Assist the HSA in recruiting, onboarding, and supervising health administrative staff.
• Support the delivery and documentation of required staff training (e.g., suicide prevention, infection control, emergency response, disability/language access, monthly in-services).
• Foster a culture of professionalism, teamwork, and continuous improvement.

3. Quality Assurance & Compliance

• Conduct regular audits and quality assurance reviews of compliance logs and care delivery. Coordinate with Medical Director to ensure a physician chart review of APP medical records and Peer Review of medical records process is established that includes provider feedback.
• Monitor and report on key performance indicators, compliance metrics, and incident trends.
• Assist in preparing for and participating in facility inspections, audits, and accreditation processes.
• Ensure proper confidentiality and maintenance of medical records.
• Participate and collaborate with program leadership to implement corrective actions and 5 Why Root Cause Analysis in a timely manner as necessary.
• Perform follow-up inspections as necessary to ensure that corrective actions have been implemented
• Support, recommend and facilitate process improvement opportunities where appropriate.

4. Reporting, Communication & Liaison

• Prepare and submit required reports to the HSA and the Government, including significant incidents, infectious disease outbreaks (in coordination with the Infection Control Officer) hunger strikes, suicide attempts, and special medical needs.
• Serve as a liaison between health care staff, facility administration, the Government, and external providers as directed by the HSA.
• Support communication with local health departments and community partners for transfers, hospitalizations, and specialty care.

5. Risk Management & Emergency Preparedness

• Assess and mitigate risk in the clinical environment. Maintain plans for infection control, emergency medical response, suicide prevention, and management of communicable diseases.
• Ensure readiness for public health emergencies and 24-hour emergency medical and mental health care.
• Oversee the safe handling and disposal of hazardous materials and medical waste in collaboration with the HSA.

6. Detainee Rights & Advocacy

• Ensure detainees are informed of their rights to medical care, confidentiality, informed consent, and the grievance process.
• Support accommodations for detainees with disabilities and limited English proficiency, ensuring effective communication and access to care.
• Uphold non-discrimination and advocate for the health and well-being of all detainees.

Minimum Qualifications

• Bachelor’s degree in Health Administration, Nursing, Public Health, or a related field (Master’s preferred).
• Current professional licensure (e.g., RN, PA, NP, or equivalent) preferred.
• Minimum 2-3 years of experience in health care administration, preferably in a correctional, detention, or public health setting.
• Knowledge of ICE National Detention Standards, NCCHC, and/or ACA standards. Certified Correctional Health Professional (CCHP) preferred.
• Experience in staff coordination, program management, and regulatory compliance.
• Strong organizational, communication, and teamwork skills.
• Ability to work collaboratively with diverse teams and external partners.

Reporting & Supervision

• Reports to: Health Services Administrator (HSA)
• Supervises: Administrative staff as delegated by the HSA

Additional Requirements

• Must pass a background check and security clearance.
• Participate in ongoing professional development and required ICE/ERO training.
• Ability to respond to emergencies and be available for on-call duties as needed.

CITIZENSHIP REQUIREMENTS AND VERIFICATION:

The Prime Contract requires that employees and representatives performing work on the Project be United States citizens or foreign citizens who are legally authorized to work in the United States. Subcontractor shall utilize the E[1]verify system in accordance with FAR 52.222-54 to verify employment eligibility.

About Loyal Source

Loyal Source provides healthcare and technology solutions designed to improve outcomes and support mission-critical operations. Guided by innovation and purpose, we help organizations achieve success across complex challenges worldwide. Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program.

We are committed to providing equal employment opportunities to all applicants. If you have a disability or medical condition and need a reasonable accommodation to participate in this step of the hiring process, you may request an alternative method or accommodation at any time by contacting Human Resources at [e-mail].

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This contractor and subcontractor abides by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors.