Facility Customer Service Coordinator

The Sherwin-Williams Company; Ambridge (Beaver County); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Facility Coordinator to enhance customer satisfaction by providing excellent service and support. This role involves engaging with customers to understand their needs, processing orders, and ensuring compliance with safety and quality standards. The ideal candidate will have a strong background in customer service and be able to operate material handling equipment. Join a dynamic team where your contributions will play a crucial role in driving business growth and fostering positive customer relationships. This is a fantastic opportunity to develop your career in a supportive environment.

Qualifications

• 1+ years of experience in customer service, retail, or sales.
• Ability to lift and carry up to 50 lbs frequently.

Responsibilities

• Address customer inquiries via phone and email.
• Process and verify customer orders accurately.
• Operate batch tinting equipment as needed.

Skills

Customer Service

Communication Skills

Problem-Solving

Education

Associate Degree in Business, Sales, or Marketing

Tools

Material Handling Equipment

Job description

The Facility Coordinator works closely with customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.This position contributes to the growth of our business through supporting current and potential customers, handling inquiries and determining their product needs.

The individual selected for this role will be expected to work at Facility #1497, located at: 2301 Duss Ave., Bldg. #11, Ste. 23, Ambridge, PA 15003

Schedule: Full-time, Monday - Friday 1st shift

Compensation: $17.39 - $22.55

Job duties include contact with other employees, operating heavy machinery, and access to proprietary information, raw materials, finished merchandise, and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and vendors.

• Address customer inquiries via telephone and email by providing accurate information regarding products and product applications


• Ensure high levels of customers satisfaction through excellent service


• Build positive relationships with customers


• Intake, process, and verify customer orders to ensure they are completed and documented accurately


• Build and maintain knowledge of all products to ensure effective customer recommendations


• Act as liaison between customer, sales representatives, and store staff


• Ensure compliance with policies and procedures including safety, loss prevention, and security


• Follow quality service standards and comply with procedures, rules and regulations


• Assist with moving and loading product


• Operate batch tinting equipment, as needed

Minimum Requirements

• Must be at least eighteen (18) years of age


• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future


• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 100 lbs. on occasion


• Must have at least one (1) year of work experience in customer service, retail, or sales

Preferred Qualifications

• Have an associate degree or higher in Business, Sales, or Marketing


• Have at least one (1) year of experience working as a Facility Coordinator


• Have at least three (3) years of work experience in customer service, retail, or sales


• Have at least one (1) year of work experience using material handling equipment (for example: forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollies, conveyor belts, etc.)


• Have previous work experience selling paint and paint related products


• Have prior work experience operating tinting or color matching equipment