Facility Crisis Behavior Technician | Trauma-Informed Care

00 RHA Health Services, LLC; Wilmington (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

RHA Health Services seeks a Behavioral Health Technician to provide direct support and crisis intervention in a facility-based setting. You will monitor patients, document progress, and assist with daily activities while maintaining a safe, therapeutic environment.

Applicants should have a high school diploma or GED, and a driver’s license with reliable transportation. This role emphasizes trauma-informed care, teamwork, and adherence to care plans in a challenging, supportive environment.

Qualifications

• High school diploma or GED required.
• Experience in behavioral health settings preferred but not required.
• Valid driver’s license, auto insurance, and reliable transportation.
• Must be at least 18 years of age.

Responsibilities

• Provide direct patient care to individuals with psychiatric or co-occurring disorders, ensuring safety and well-being at all times.
• Follow the plan of care, including observation levels, safety checks, and supervision.
• Assist individuals with activities of daily living (ADLs) such as hygiene, meals, mobility, and personal care, while promoting autonomy.
• Monitor and document behavior, mood, affect, sleep, intake/output, and participation in programming.
• Support individuals experiencing crisis using de-escalation, grounding, redirection, and therapeutic engagement techniques.
• Respond to behavioral or medical emergencies and all facility codes.
• Help maintain a structured, safe, and therapeutic environment within the unit or crisis setting.
• Lead or co-facilitate skills groups, recreational activities, psychoeducational sessions, and coping-skills practice as assigned.
• Encourage patient participation in therapeutic activities and support treatment goals.
• Monitor and support individuals during transitions, meals, quiet room time, visitation, and safe transport.
• Identify triggers, early warning signs, and changes in behavior; report concerns to clinical and nursing staff promptly.
• Utilize trauma-informed, least-restrictive intervention strategies to prevent escalation.
• Document observations, interventions, incidents, and care in the EHR; communicate with the team.

Education

High school diploma or GED

Experience in behavioral health, inpatient psychiatric care, crisis units, emergency departments, or residential treatment programs preferred

Valid driver's license, auto insurance, and reliable transportation

Must be at least 18 years of age

Job description

RHA Health Services seeks a Behavioral Health Technician to provide direct support and crisis intervention in a facility-based setting. You will monitor patients, document progress, and assist with daily activities while maintaining a safe, therapeutic environment.

Applicants should have a high school diploma or GED, and a driver’s license with reliable transportation. This role emphasizes trauma-informed care, teamwork, and adherence to care plans in a challenging, supportive environment.