Facility Admissions Coordinator

Ummsphysician; Largo (MD); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading medical center in Largo seeks a dedicated administrative professional to enhance patient access and support financial processes. The role involves scheduling, registration, and assisting patients with insurance and financial queries. Ideal candidates will have strong communication skills and a background in customer service, preferably in healthcare. Join us to make a meaningful impact on patient care and experience in a supportive environment.

Qualifications

• Minimum of 1 year experience in clerical or customer service roles, preferably in healthcare.
• Knowledge of health insurance principles and practices required.

Responsibilities

• Serves as the first point of contact for patients and visitors.
• Verifies patient and insurance demographics and secures pre-certifications.
• Educates patients about insurance coverage and billing requirements.

Skills

Communication

Customer Service

Interpersonal Skills

Education

High school diploma or GED

Certification in AAHAM or NAHAM

Job description

Located in Largo, in the heart of Prince George’s County, our new state-of-the-art regional medical center, UM Capital Region Medical Center, aims to provide improved access to primary and ambulatory care services and serve as a tertiary care center for critically ill patients. This new facility will also enable us to expand our offerings as a community partner to improve the health of Prince George’s County residents.

Job Description

Hours: 11:30pm-8:00am

General Summary

Under general supervision, performs scheduling, registration, pre-admission processing, wayfinding, and other administrative duties, adhering to department standards for data entry and patient selection. Responsibilities include verifying insurance benefits, obtaining pre-certifications and authorizations, and creating or finalizing estimates.

Works with care teams and revenue cycle to identify and eliminate barriers to access, reimbursement, and affordable care. Provides education to patients and families regarding the financial clearance process, estimated costs, and financial assistance options. Performs specific administrative functions related to Admission, Discharge, and Transfer (ADT) across multiple clinics and registration areas within the institution.

Principal Responsibilities and Tasks

The following describes the general nature and level of work performed by personnel in this classification. It is not an exhaustive list of duties.

1. Serves as the first point of contact for patients and visitors, ensuring excellent customer service in a patient-centered, quality-conscious environment.
2. Focuses on interpersonal skills, data collection, situation assessment, and developing solutions to ensure excellent customer service and hospital financial viability.
3. Verifies patient and insurance demographics, benefits, and coverage, provides cost estimates, and secures pre-certifications and pre-notifications. Collects co-pays and deposits prior to services and offers financial assistance information.
4. Provides wayfinding assistance within clinics to ensure patients reach their appointments safely and efficiently.
5. Maintains knowledge of registration requirements to ensure timely and accurate reporting and billing; obtains necessary signatures and performs clerical duties.
6. Educates patients about insurance coverage, billing requirements, and proper procedures.
7. Addresses coverage issues with service areas and collaborates with patients and staff to resolve them.
8. Ensures accuracy and completeness of paperwork before filing admissions; contacts clinical staff to resolve incomplete registration documentation.
9. Maintains scheduling templates for outpatient providers, ensuring proper utilization.
10. Coordinates with Care Management and Social Work to obtain necessary information for reimbursement and ensure compliance with pre-admission and pre-certification requirements.
11. Assists in training new Admitting staff by demonstrating department processes and procedures.

Qualifications

Education and Experience

1. High school diploma or GED required.
2. Certification and memberships in organizations such as AAHAM or NAHAM are preferred.
3. Minimum of 1 year of experience in clerical, customer service, or receptionist roles, preferably in healthcare; 2 years preferred.

Knowledge, Skills, and Abilities

1. Knowledge of health insurance principles and practices required.
2. Understanding of payer requirements for referrals and preauthorization preferred.
3. Knowledge of price transparency and facility fee disclosure regulations, with ability to communicate estimates to patients.
4. Strong verbal and written communication skills.
5. Adaptability to technical upgrades and hospital system changes.
6. Ability to work independently, take initiative, and ensure positive patient interactions.
7. Cooperative interpersonal skills for working with diverse hospital personnel and patients.
8. Experience in healthcare administrative roles is preferred.
9. Ability to maintain composure and resolve patient concerns promptly.

Additional Information

All information will be kept confidential according to EEO guidelines. Be aware of potential scams involving fake job offers; the hospital will never request banking or personal information via email or text. Contact us at [e-mail] for concerns related to fraud.