Facility Account Manager - Client Success & Ops

Jobtailor; Fort Wayne (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor in Fort Wayne, IN is seeking an experienced Account Manager to support clients at their facilities within the assigned territory and to build long‑term relationships with clients and contractors. The role covers all aspects of client relationships, contractor compliance, service scope execution, and renewal negotiations.

You will document visits in the CRM, coordinate with accounting, and lead a team to resolve issues while maintaining high client satisfaction.

Qualifications

• 3–5+ years in sales and management in facilities or building maintenance.
• Bilingual English/Spanish preferred.
• HS diploma required; bachelor's preferred.
• Detail-oriented with strong follow-through on commitments.
• Excellent relationship-building and communication skills.
• Proficient with Office and CRM systems.
• Reliable transportation and active insurance.

Responsibilities

• Develop long-term relationships with clients and contractors to ensure high client satisfaction.
• All aspects of client relationships—Retention is everyone’s job!
• Contractor (IC) relations, compliance, and removal/replacement as necessary; participate in monthly IC paydays.
• Negotiate agreements for additional services—determine pricing, staffing, and logistics.
• Quality control inspections of client sites and follow-through per statement of work.
• Supervise and direct Account Compliance Managers; ensure services are performed correctly by assigned contractors.
• Keep all clientele documents updated and current.
• Communicate client issues with contractors and resolve deficiencies in service; monitor compliance.
• Coordinate with accounting on discrepancies on client accounts.
• Use City Wide’s CRM to document client inspections, add charges, ACM routing, etc.

Skills

Relationship building

Verbal communication

Written communication

CRM experience

Microsoft Office

Education

High School diploma

Bachelor's degree desirable

Job description

Jobtailor in Fort Wayne, IN is seeking an experienced Account Manager to support clients at their facilities within the assigned territory and to build long‑term relationships with clients and contractors. The role covers all aspects of client relationships, contractor compliance, service scope execution, and renewal negotiations.

You will document visits in the CRM, coordinate with accounting, and lead a team to resolve issues while maintaining high client satisfaction.