Facilities & Workplace Experience Supervisor

Compass Group, North America; Clark (NJ); On-site; USD 75,000 - 78,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

ESFM, the corporate facilities management division of Compass Group USA, seeks an Operations Facilities Supervisor in Clark, NJ to blend hospitality with operational excellence and client-focused service.

You will partner with the Business Services Manager to coordinate daily workplace operations, oversee soft services, manage the janitorial team and Facilities Attendant, and drive improvements in employee and guest experiences.

Qualifications

• Prior Facilities Management experience within the Business & Industry sector or hospitality leadership experience in roles such as Housekeeping Manager, Front Office Manager, or Workplace Experience leadership.
• Experience managing Soft Services, including janitorial operations.
• Strong client relationship management and customer service skills.

Responsibilities

• Serve as the primary point of contact for workplace services, delivering an exceptional hospitality experience for clients, employees, guests, and vendors.
• Build strong relationships through proactive communication, responsiveness, and personalized service.
• Anticipate customer needs and resolve workplace concerns quickly and professionally.
• Create a welcoming, organized, and service-focused workplace environment that reflects ESFM's hospitality culture.
• Directly manage and provide daily oversight of the janitorial team and Facilities Attendants, ensuring consistent service delivery.

Skills

Facilities Management

Leadership

Customer Service

Relationship Management

Prioritization

Job description

ESFM, the corporate facilities management division of Compass Group USA, seeks an Operations Facilities Supervisor in Clark, NJ to blend hospitality with operational excellence and client-focused service.

You will partner with the Business Services Manager to coordinate daily workplace operations, oversee soft services, manage the janitorial team and Facilities Attendant, and drive improvements in employee and guest experiences.