Temp Work Control Associate (Multi-Positions)

University of North Carolina Wilmington; Wilmington (NC); On-site; USD 48,712,000 - 60,174,000; Full time

Job summary

University of North Carolina Wilmington is seeking a Temp Work Control Associate to partner with trade shops, project managers and campus stakeholders. The role emphasizes planning, prioritization and execution of maintenance work, with a focus on asset management, work tracking and delivery services.

Responsibilities include intake reviews, work order management in AiM, coordinating with service providers and maintaining effective communication with campus teams.

Qualifications

• Exceptional written and verbal communication and organizational skills required.
• Microsoft Office, web and database experience a must.
• Must possess the ability to analyze and interpret customer requests and descriptions of work completed.
• Must demonstrate excellent customer service abilities.

Responsibilities

• Monitor incoming phone calls and walk-in requests.
• Receive, prioritize and process work requests in AiM to ensure timely response and service delivery.
• Conduct intake reviews of customer requests to verify accuracy and detail for efficient work order creation.
• Manage the full lifecycle of work orders, including creation, assignment, tracking, updates and closure in AiM.
• Coordinate with customers, technicians and stakeholders to facilitate timely resolution of work requests.
• Serve as liaison between the university and contracted service providers for scheduling and service delivery.
• Manage overtime request process through SharePoint and AiM, reviewing submissions for accuracy and compliance.
• Demonstrate strong interpersonal and communication skills when interacting with supervisors, coworkers, customers and the public.
• Review daily reports.
• Other duties as assigned.

Skills

Communication skills

Organizational skills

Microsoft Office

Web experience

Database experience

Education

High school diploma or equivalent

2 years related experience

Tools

Microsoft Office

Web experience

Database experience

Job description

University Information

The University of North Carolina Wilmington, the state's coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives. A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation's only bachelor's degree program focused on coastal engineering. The university's efforts to advance research and scholarly activities have earned UNCW the elevated designation of "Doctoral Universities: High Research Activity" institution (R2 University) by the Carnegie Classification of Institutions of Higher Education. UNCW has been part of the University of North Carolina System since 1969.

Department

Physical Plant - 35210

Working Title

Temp Work Control Associate (Multi-Positions)

Job Title

Office Support III

Job Category

Clerical & Office Support

FLSA for Position

Nonexempt

Brief Summary of Work for this Position

The Work Control Associate will partner closely with trade shops, project managers, and campus stakeholders to ensure maintenance work is effectively planned, prioritized, and executed. Drive continuous improvement in assets management, work tracking, and delivery services.

Coordinate day-to-day operations by planning and organizing activities, communicating program policies and procedures, and fostering positive working relationships with both internal teams and external university constituents.

This role is utilizes planning expertise, attention to detail, and a collaborative approach to make a real impact.

Responsibilities include:

• Monitor incoming phone calls and walk-in requests.
• Receive, prioritize and process work requests in AiM- our Facilities Work Management Program- to ensure timely response and service delivery.
• Conduct thorough intake reviews of customer requests to verify accuracy, completeness, and sufficient detail, ensuring efficient work order creation and execution.
• Manage the full lifecycle of work orders, including creation, assignment, tracking, updates, and closure within AiM.
• Coordinate with customers, technicians, and stakeholders to facilitate effective communication and timely resolution of work requests.
• Serve as liaison between the university and contracted service providers, coordinating communication, scheduling, and service delivery to ensure compliance with contractual obligations and institutional standards.
• Manage the end-to-end overtime request process through SharePoint and AiM, reviewing submissions for accuracy and compliance with established procedures.
• Demonstrate strong interpersonal and communication skills when interacting with supervisors, coworkers, customers, and the public; accurately interpret and follow verbal and written instructions to ensure work assignments and operational effectiveness.
• Review daily reports.
• Other duties as assigned.

This position has been designated as mandatory personnel for the University and may be required to report to work during adverse weather conditions even though the University may be operating on an alternate schedule. This position may assist in the removal of snow, ice or debris, as required.

Minimum Education and Experience Requirements

As a guide, minimum requirements are generally: graduation from high school, two years related experience, and demonstrated ability with generally accepted office software programs. Work may require knowledge of UNCW policies and procedures or the ability apply policies and procedures to the work to be performed in the department.

Preferred Education, Knowledge, Skills & Experience

• Exceptional written and verbal communication and organizational skills required
• Microsoft Office, web and database experience a must
• Must possess the ability to analyze and interpret customer requests and descriptions of work completed
• Must demonstrate excellent customer service abilities

Required Certifications or Licensure

Valid NC Driver's License or the ability to obtain within 30 days.

Work Hours

7:00AM to 4:00PM

Work Days

Monday - Friday

Hours Per Week

40

Anticipated Hiring Range

$18.75 / hour

Job Posting Date

08/11/2026

Job Closing Date

11/15/2026

External Link to Posting

https://jobs.uncw.edu/postings/40422

Vacancy Number

TSP5707PST

Number of Openings

Multi-Positions

EEO Statement

At the University of North Carolina at Wilmington (UNCW), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents - except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.