Facilities Technician II

Heartshare; New York (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid vacation, sick, personal days, and holidays

403(b) retirement plan with employer contribution

Health, dental, vision and life insurance

Job summary

HeartShare in New York City is seeking a Facilities Technician II to ensure maintenance of facility safety and cleanliness. Responsibilities include emergency response, repair duties, and collaborating with team members. Candidates should have 3–5 years of experience in relevant maintenance roles and possess strong skills in electrical, plumbing, and carpentry work. HeartShare offers competitive benefits including health insurance, paid time off, and professional development opportunities.

Qualifications

• 3–5 years of maintenance experience in a relevant field.
• Strong knowledge of plumbing, electrical, and carpentry.
• Proficiency with facilities management systems.

Responsibilities

• Perform comprehensive repairs and maintenance on facilities.
• Lead maintenance jobs including planning and material purchasing.
• Provide first line response to facility emergencies.

Skills

Building systems knowledge

Maintenance and repair skills

Communication skills

Problem-solving skills

Education

Valid NYS Driver’s License

Tools

TheWorxHub

Job description

The Facilities Technician II provides comprehensive repair and maintenance services to HeartShare facilities, ensuring that both the interior and exterior are safe, clean, and well-maintained. Candidates must possess a strong understanding of building systems and equipment and have a proven track record of independently diagnosing and repairing issues. The Facilities Technician II is expected to have 3–5 years of hands-on maintenance experience and the ability to complete repairs and maintenance independently and professionally, with proper security and upkeep of HeartShare assets.

Responsibilities

• Maintain and repair residence interiors, ensuring hazard prevention and compliance with applicable regulations and codes, including handyman duties, tile installation and repair, floorcare, toilet repair, drain repair and snaking, plumbing repairs, electrical repairs and improvements, carpentry and painting, moving and assembling furniture, garbage removal, HVAC repair, lock repair, plaster repair, sheetrock install and repair, cabinet repair and replacement, and other duties as assigned.
• Maintain and repair residence exteriors and grounds, ensuring hazard prevention and a clean, well-kept appearance as required, including landscaping, snow removal, painting, gutter cleaning, carpentry, basic masonry, siding repair, and other duties as assigned.
• Operate equipment such as floor cleaning machinery, power washers and snow blowers. Complete daily work orders as assigned and prioritized. Complete all assigned work orders independently with minimal supervision. Coordinate with contractors and vendors as needed.
• Lead assigned jobs, including planning, material purchasing, and execution. Identify and report preventative maintenance needs. Assist in implementing proactive maintenance strategies to reduce long-term costs.
• Provide first line 24-hour response to facility emergencies, including after-hours as needed. Report to work during emergencies (e.g., snow removal) to ensure continuity of operations and safety. Maintain cell phone contact on evenings and weekends for emergency response. Ensure physical plant safety protocols to safeguard residents, program participants, staff, and visitors. Follow safety protocols, including PPE and bloodborne pathogen standards. Participate in all professional development trainings. Obtain OSHA 10 certification within 12 months of hire and OSHA-approved PPE training within 6 months of hire.
• Serve as Vehicle Custodian, maintaining and managing assigned vehicles. Ensure parking tickets are submitted for prompt payment, maintain vehicle logs, schedule maintenance, ensure vehicle registration/insurance/inspection documents are current, and ensure safe operation of agency vehicles. Attend Driver Training classes as required. Maintain a clean driving record and promptly report any accidents or incidents.
• Care for HeartShare tools and equipment, maintaining inventory and ensuring tools are safe, in working condition, and properly stored daily.
• Utilize WorxHub to track daily work orders and maintenance activities. Ensure no work begins without an approved work order except in emergencies. Maintain daily activity notes and document all completed work with notes and photographic proof.
• Collaborate and communicate with supervisors and team members; provide regular updates on work progress and foster a collaborative team environment.
• Handle petty cash for purchasing supplies and materials required for the Centralized Maintenance Department, maintaining detailed receipts and submitting records for reconciliation and replenishment.

Qualifications

• Minimum of 3–5 years of maintenance work, ideally in a nonprofit or healthcare setting. 3–5 years of proven experience in maintenance and repairs, including plumbing, electrical, carpentry, or general building systems—beyond janitorial or porter duties.
• Valid NYS Driver’s License Required.
• Thorough knowledge of handyman duties, basic plumbing, basic carpentry, basic electrical, building codes, ADA regulations, and safety standards.
• Demonstrated skills with a track record of successfully executing scope work and fostering a positive work culture.
• Proficiency in utilizing automated facilities management systems, such as TheWorxHub, for work order tracking, preventive maintenance and asset management.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
• Cost-effective solutions with high-quality outcomes.
• Strong organizational and problem-solving abilities, with meticulous attention to detail.
• Compassionate, patient, and empathetic approach when interacting with individuals/residents with trauma, mental health, and other support needs.

Core Competencies

• Strong knowledge of general maintenance, building systems, and safety standards.
• Familiarity with Federal, NYS & NYC regulatory agencies (e.g., DOB, DEP, ADA, OPWDD, OFPC).
• Ability to work independently and manage multiple tasks.
• Proficiency with facilities management systems (e.g., WorxHub).
• Strong organizational, problem-solving, and recordkeeping skills.
• Effective communication and teamwork abilities.
• Ability to deliver cost-effective, high-quality solutions.
• Compassionate and respectful approach when working in human services environments.
• In addition to the responsibilities below, perform all other duties as assigned.

Benefits

HeartShare offers a comprehensive benefit package based on full-time/part-time status. You can expect:

• Rewarding work in a team environment.
• Paid vacation, sick, personal days, and holidays.
• 403(b) retirement plans with employer contribution.
• Health, dental, vision and life insurance.
• Employee Assistance Program (EAP).
• Flexible spending account (Dependent Care, Medical, Parking, and Transit).
• Employee appreciation programs and events.
• Tuition assistance program.
• Professional development opportunities.
• Wellhub discount, Verizon Wireless discount, BJs membership discount.
• Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more.

HeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to [e-mail].

About HeartShare

Who WE ARE: For over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.