Centralized Maintenance Supervisor

Heartshare; New York (NY); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Paid time off

Medical and dental benefits

Employer-paid life insurance

403(B) retirement plans

Flexible spending account

Employee assistance program

Professional development opportunities

Team environment

Job summary

HeartShare is seeking a Centralized Maintenance Supervisor (Residential Programs) to lead the field-based maintenance team, schedule daily work orders, and ensure safe, compliant facilities across our sites in New York. The role requires strong leadership, regulatory knowledge, and proficiency with TheWorxHub for work order and asset management.

The supervisor will oversee maintenance staff, conduct interviews, train new hires, and coordinate with vendors, while staying on-call for emergencies

Qualifications

• High School diploma or GED required; Associates degree preferred.
• 3–5 years of maintenance supervision experience.
• Valid Driver's License required.
• Strong knowledge of general maintenance (plumbing, carpentry, electrical) and safety standards.
• Proficiency with automated facilities management systems (TheWorxHub) for work orders, PMs, assets.

Responsibilities

• Lead, mentor, and manage the Maintenance Workers; assign tasks and set performance goals.
• Schedule and track daily work orders; liaise with vendors and monitor completion.
• Conduct interviews for new maintenance positions and train new employees.
• Oversee safety protocols and PPE use; ensure regulatory compliance and incident response.
• Manage overtime requests and staff performance evaluations.
• Maintain vehicle and tool care, and facilitate ongoing professional development.

Skills

Leadership

Team management

Communication

Problem-solving

Education

High School diploma or GED

Associates degree preferred

Tools

TheWorxHub

Job description

The Centralized Maintenance Supervisor (Residential Programs) leads HeartShare St. Vincent’s (HSVS) efforts in supervising and managing our team of field-based Maintenance Workers. This role is pivotal in overseeing all aspects of the management and effective scheduling of our Maintenance Worker teams. A priority of this position is the assignment and execution of approved daily work orders to appropriate teams, ensuring that facilities remain safe, compliant, and welcoming for residents, program participants, and staff. This role requires strong leadership, regulatory expertise, and proficiency in utilizing an automated facilities management system (TheWorxHub) to manage work requests, preventative maintenance, assets, and other facility-related matters. The Centralized Maintenance Supervisor must be available on-call to address facility-related emergencies, including after-hours and on weekends, and must have reliable transportation.

Facilities Management and Compliance:

• Prioritize, organize, schedule, and assign daily work order assignments to the appropriate maintenance teams.
• Liaise onsite with subcontracting vendors and monitor completion of work performed.
• Conduct prescribed monthly facility inspections ensuring the facilities are safe and hazard free, and in compliance with regulatory requirements.

Safety And Emergency Response

• Provides first line 24-hour response to emergency repairs at all physical plant locations as needed, coordinating facility-related emergencies, working closely with relevant teams and authorities.
• Maintain cell phone contact on evenings and weekends, as needed, for emergency response.
• Ensure physical plant safety protocols to safeguard the well-being of residents, program participants, staff, and visitors.
• Follows all Blood-borne Pathogen Control standards (gloves, masks, proper hand washing, etc.) at all times; without exception.
• Ensure staff have and are utilizing proper Personal Protective Equipment (PPE).
• Participate in all Professional Development Trainings.
• Obtain OSHA approved PPE training with 3 months & OSHA 10 hour within 6 months of hire.
• Attend any required Driver Training or other Safety training, as required.

Maintenance Team Leadership And Supervision

• Lead, mentor, and manage the Maintenance Workers, fostering a collaborative and efficient team environment.
• Assign tasks, set performance goals, and conduct regular performance evaluations for existing maintenance team members.
• Conduct interviews with applicants for new maintenance job positions
• Train and evaluate new maintenance employees during the probationary performance evaluation time period.
• Submit for approval employee overtime requests.
• Speak with a staff member(s) concerning any complaints against them, their performance, absences, lateness, etc.
• Initiate Progressive Discipline procedures based on incident review.
• Conduct regular individual supervisory sessions with maintenance workers.

Preventative Maintenance

• In conjunction with the Assistant Director of Properties execute a proactive preventative maintenance plan to address needs in a timely and effective manner.
• Perform regular inspections, servicing, and upkeep of equipment, systems, and structures to prevent potential issues.

Repairs And Maintenance

• Maintain and repair residence interiors, ensuring hazard prevention and compliance with applicable regulations and codes, including but not limited to: handyman duties, tile installation and repair, floorcare, toilet repair, drain repair and snaking, plumbing repairs, electrical repairs and improvements, carpentry and painting, moving and assembling furniture, garbage removal, HVAC repair, lock repair, plaster repair, sheetrock install and repair, cabinet repair and replacement, and other duties as assigned.
• Maintains and repairs residence exteriors and grounds ensuring hazard prevention and well-kept appearance as required including but not limited to: landscaping, snow removal, painting, gutter cleaning, carpentry, basic masonry, carpentry, siding repair, and other duties as assigned.

HSVS Vehicle Management/Care

• Provide care and upkeep to assigned vehicles; ensuring that they are free of hazardous conditions; maintaining them in a secure and protected location and in good condition at all times.
• Maintain Vehicle Logs.
• Identify responsible drivers and provide follow up for any/all toll, parking, red light camera, speeding and other vehicle infractions, as needed.
• Schedule and coordinate vehicle maintenance/service needs in accordance with manufacturer/lease recommendation.
• Ensure a copy of vehicle registration, insurance and inspection documents are always in the vehicle.
• Ensure that parking tickets received on agency vehicles are submitted to supervisor for prompt payment.
• Follow all applicable state and city motor vehicle laws, as well as any agency-issued policies and procedures related to driving agency vehicles and drive in a safe manner at all times.

HSVS Tool Care

• Provide care and upkeep of assigned tools.
• Maintain equipment and tool inventory.
• Ensure daily proper safe storage of tools and equipment.

Automated Facilities Management

• Utilize an automated facilities management system (TheWorxHub) to manage work requests, track maintenance tasks, and log preventative maintenance needs through scheduled work orders.
• Ensure that if no approved work order is issued that work does not commence, with the exception of emergency situations.
• Record work order progress in TheWorxHub system on assigned work order requests, maintenance and completions as required by submitting detailed descriptions and photos; including routine maintenance schedules, and project progress reports.
• Track and manage the agency’s facility-related assets.

Petty Cash Use

• Handle funds provided and return receipts for monies given to for supplies and items needed for the Centralized Maintenance Department in a timely manner for prompt reconciliation and replenishment. Provide detailed accountability of all petty cash received; must retain and submit all dated, itemized receipts for monies spent.

Collaboration And Communication

• Maintain clear communication with staff, residents, and external stakeholders regarding facility matters.

Qualifications

• High School diploma or GED required. Associates degree preferred
• Minimum of 3 - 5 years of maintenance supervision.
• Valid Drivers License required
• Thorough knowledge of general maintenance repairs such as basic plumbing, carpentry, and electrical. building codes, knowledge of regulatory and safety standards for NYS OCFS.
• Demonstrated leadership skills, with a track record of successfully managing teams and fostering a positive work culture
• Proficiency in utilizing automated facilities management systems, such as TheWorxHub, for work order tracking, preventive maintenance & asset management.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
• Cost-effective solutions with high-quality outcomes.
• Strong organizational and problem-solving abilities, with meticulous attention to detail
• Compassionate, patient, and empathetic approach when interacting with Program participants.
• Current FLSD (FDNY F-89) preferred OR must obtain and pass onsite test within 12 months of taking position

Benefits

• Paid time off (holidays, vacation in accordance with school calendar, sick and personal)
• Professional development opportunities
• Team environment
• Medical and dental benefits
• Employer-paid life insurance
• Optional insurance (life, disability, etc.)
• 403(B) retirement plans
• Flexible spending account (dependent care, medical, parking, and transit)
• Employee assistance program

HeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to [e-mail].

About HeartShare

Who WE ARE:

For over one hundred years, HeartShare has dedicated itself to improving the lives of people needing special services and support. The HeartShare team, now 2,100 employees and growing, helps individuals develop to their fullest potential and lead meaningful and enriched lives.

To learn more about HeartShare, please visit our website at www.heartshare.org or follow us on Twitter LinkedIn YouTube Instagram Facebook