Facilities Technician

The Bay Club Company; Issaquah (WA); On-site; USD 38,000 - 52,000; Full time

Job summary

The Bay Club Company is seeking a dedicated facilities associate for our Arena Sports location in Issaquah, WA to maintain building operations and deliver top-tier service to members and guests.

You will perform daily custodial tasks, assist with maintenance of pools, turf, plumbing and electrical as needed, restock supplies, and greet visitors with a professional, friendly demeanor. This role requires flexibility to work weekends and holidays.

Qualifications

• Experience in customer service or hospitality is preferred.
• Ability to stay professional and friendly with members and guests.

Responsibilities

• Perform daily custodial tasks and preventive maintenance of the building and systems.
• Restock supplies and manage inventory.
• Maintain a clean, safe work environment.
• Greet members and guests and respond to their needs.
• Attend events, programs, and training as required.
• Represent the club professionally in appearance and behavior.
• Schedule varies and may require weekend and holiday hours.

Skills

Customer service

Hospitality mindset

Job description

GENERAL SUMMARY

This position is responsible for maintaining Club building operations as directed and to provide the highest level of service to the members. All associates are responsible for providing exceptional customer service and hospitality to all members and guests and consistently demonstrate a positive and professional attitude.
This position is based out of our Arena Sports, Issaquah location.

Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It’s what we expect of ourselves and each other every day. We call it our “Code of Culture”.
Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete’s Promise:

Our Mantra:

Respect The Past
Accept Responsibility
Pay it Forward

Our Actions We Live By:

Actions We Live By. It’s who we are when we step into our full power.

Keep It Real. Always.

We need open and honest discussions. We need courage to speak up and to call things out that aren’t good enough. And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner.

Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!

Stay Humble. Hustle Harder.

Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it’s never about one person–we are a part of a powerful team.

One Team. One Voice.

Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.

Be Curious. Ask Why

. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

Pete’s Promise:

Service Forward
Ruthlessly Consistent
Do the Right Thing

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

PRIMARY JOB FUNCTIONS

• Learn and apply the company’s standard operating procedures.
• Daily custodial duties and preventive maintenance responsibility of the building and systems. Based on location, these responsibilities may include pool vacuuming and testing, adjusting pool water chemicals, arcade repair and testing (if applicable), indoor soccer turf repair and maintenance (if applicable), plumbing, light electrical and painting.
• Restock supplies, replenish inventory and products.
• Maintain a clean, safe work environment.
• Greet members and guests through-out the property.
• Understand and anticipate the needs of the property
• Be attentive and listen carefully to the member’s and follow through.
• Follow up as required and communicate in a timely manner.
• Be an active participant in events, programs, meetings and training.
• Represent the club in a professional manner through image, dress, communication, and immediate follow through and response.
• Schedule varies and may require weekend and holiday hours, days and evenings.