Event Host

The Bay Club Company; Issaquah (WA); On-site; USD 25,000 - 30,000; Full time

Job summary

The Bay Club Operations Associate role offers exposure to hospitality, fitness, facility operations, and member services across the Club. You will contribute to daily operations, uphold safety and cleanliness, and deliver outstanding service with a positive, energetic attitude.

This position is ideal for those who enjoy variety, fast-paced environments, and building broad skill sets for future advancement. Join a team that values initiative, proactive problem-solving, and professional

Responsibilities

• Club Cleanliness & Housekeeping: Maintain cleanliness and appearance standards across fitness spaces, locker rooms, lobby, pool areas, restrooms, and common areas.
• Customer Service & Member Experience: Greet members, check in guests, book appointments, provide information, and build relationships.
• Reception & Operational Support: Answer calls, assist with tours and sales, operate POS, process payments, complete opening/closing duties.
• Fitness Operations: Supervise fitness and recovery areas, ensure spaces are safe and clean, train on proper use of equipment.

Job description

GENERAL SUMMARY

The Bay Club Operations Associate is an exciting opportunity to gain experience across multiple areas of Club operations while creating memorable experiences for members and guests every day. It's more than a support role; Associates contribute to the overall success of the Club by supporting hospitality, fitness, facility operations, and member services. This role provides a unique opportunity to explore different departments, build valuable skills, and discover potential career paths within the organization. This role is ideal for individuals who enjoy variety, thrive in a fast-paced environment, and are excited to develop new skills while building a foundation for future advancement. Bay Club Associates are expected to deliver outstanding service, uphold safety and cleanliness standards, support daily Club operations, and bring a positive, energetic, and professional attitude to every interaction.

Job Description

The Bay Club Operations Associate is an exciting opportunity to gain experience across multiple areas of Club operations while creating memorable experiences for members and guests every day. It's more than a support role; Associates contribute to the overall success of the Club by supporting hospitality, fitness, facility operations, and member services. This role provides a unique opportunity to explore different departments, build valuable skills, and discover potential career paths within the organization. This role is ideal for individuals who enjoy variety, thrive in a fast-paced environment, and are excited to develop new skills while building a foundation for future advancement. Bay Club Associates are expected to deliver outstanding service, uphold safety and cleanliness standards, support daily Club operations, and bring a positive, energetic, and professional attitude to every interaction.

Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture".

Our Mantra

Respect The Past

Accept Responsibility

Pay it Forward

Our Actions We Live By

Actions We Live By

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!

Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person--we are a part of a powerful team.

One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.

Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

Pete's Promise

Service Forward

Ruthlessly Consistent

Do the Right Thing

Primary Job Functions

Club Cleanliness & Housekeeping

• Maintain cleanliness and appearance standards throughout assigned Club areas, including fitness spaces, locker rooms, lobby, reception desks, pool areas, restrooms, and common areas.
• Perform detail cleaning and preventive maintenance activities.
• Restock supplies, amenities, janitorial products, and inventory items.
• Assist with laundry operations, including collecting, washing, drying, and folding towels.
• Maintain a clean, safe, and organized work environment.
• Identify and communicate maintenance and cleanliness issues requiring further attention.

Customer Service & Member Experience

• Greet members and guests upon arrival and throughout the Club.
• Check members and guests into the Club and applicable activity areas.
• Ensure guest registration requirements and applicable fees are completed.
• Book appointments, programs, services, and class reservations.
• Provide information regarding Club amenities, programming, events, and services.
• Deliver exceptional service experiences to members, guests, and fellow Associates.
• Build positive relationships with members and guests through proactive engagement and responsiveness.
• Represent the Club professionally through image, communication, follow-through, and responsiveness.
• Assist in generating membership and program leads by identifying prospective member interest.

Reception & Operational Support

• Answer and transfer incoming phone calls.
• Assist with property tours and membership sales as needed.
• Operate point‑of‑sale systems and cash registers.
• Process payments and member account charges.
• Complete opening and closing duties for assigned operational areas.
• Support Club events, programs, and special activities.
• Assist in operational coverage across departments as business needs require.

Fitness Operations

• Provide general supervision of fitness and recovery areas.
• Ensure fitness and recovery spaces are clean, safe, organized, and operating according to Club policies and procedures.
• When appropriate, instruct members on the proper and safe use of fitness equipment.
• Monitor fitness floor conditions and report equipment issues