Facilities Systems Analyst — Maximo/CMMS Specialist (Hybrid)

Penn State University; Ferguson Township (PA); Hybrid; USD 49,000 - 71,000; Full time

Benefits offered by this job

Hybrid work arrangement

75% tuition discount

Job summary

Penn State University in Pennsylvania seeks a Facilities Systems Analyst – Professional to support the CMMS (IBM Maximo) and related applications. You will ensure reliable performance, troubleshoot issues, gather user requirements, configure and test financial systems, and help maintain security and data integrity.

The role offers a full-time schedule with a potential hybrid work arrangement. You will collaborate with internal and external customers, create documentation, train users, and

Qualifications

• Experience with IBM Maximo or similar Enterprise Asset Management (EAM) applications preferred.
• Strong troubleshooting and system support experience.
• Experience supporting business applications, user access, and data integrity.
• Excellent communication, active listening, and customer service skills.
• Ability to work collaboratively with users, stakeholders, and technical teams.
• Experience creating documentation, knowledge base articles, and training materials preferred.

Responsibilities

• Ensure the reliable performance of facilities systems/applications.
• Troubleshoot and resolve related system and user issues.
• Participate in projects to gather user requirements, design, configure, test, and implement financial systems and applications.
• Monitor system performance and usage to maintain security and reliability.
• Recommend new features or optimizations based on user feedback.
• Work closely with internal and external customers to assist with and diagnose day-to-day software issues.
• Administer and facilitate user access to systems.
• Provide application support and act as the initial point of contact for the Enterprise Asset Management system and supporting systems.
• Escalate tickets that cannot be resolved.
• Handle user access and person, group, and labor record maintenance.
• Ensure the integrity and reliability of applications and their data.
• Provide guidance and expertise to users and stakeholders.
• Create and maintain knowledge base and business process documentation for Tier 1 support.
• Assist with training coordination, classroom support, training logistics, and the development and publishing of job aids.

Skills

Troubleshooting

Customer service

Communication skills

Collaboration

User access management

Education

Associate Degree

Tools

IBM Maximo

Job description

Penn State University in Pennsylvania seeks a Facilities Systems Analyst – Professional to support the CMMS (IBM Maximo) and related applications. You will ensure reliable performance, troubleshoot issues, gather user requirements, configure and test financial systems, and help maintain security and data integrity.

The role offers a full-time schedule with a potential hybrid work arrangement. You will collaborate with internal and external customers, create documentation, train users, and