Facilities Systems Analyst - Enterprise Asset Management (EAM) Application Support

The Pennsylvania State University; Ferguson Township (PA); On-site; USD 49,000 - 71,000; Full time

Benefits offered by this job

Hybrid work arrangement

75% tuition discount

Job summary

Penn State University in Pennsylvania seeks a Facilities Systems Analyst – Professional to support the CMMS (IBM Maximo) and related applications. You will ensure reliable performance, troubleshoot issues, gather user requirements, configure and test financial systems, and help maintain security and data integrity.

The role offers a full-time schedule with a potential hybrid work arrangement. You will collaborate with internal and external customers, create documentation, train users, and

Qualifications

• Experience with IBM Maximo or similar Enterprise Asset Management (EAM) applications preferred.
• Strong troubleshooting and system support experience.
• Experience supporting business applications, user access, and data integrity.
• Excellent communication, active listening, and customer service skills.
• Ability to work collaboratively with users, stakeholders, and technical teams.
• Experience creating documentation, knowledge base articles, and training materials preferred.

Responsibilities

• Ensure the reliable performance of facilities systems/applications.
• Troubleshoot and resolve related system and user issues.
• Participate in projects to gather user requirements, design, configure, test, and implement financial systems and applications.
• Monitor system performance and usage to maintain security and reliability.
• Recommend new features or optimizations based on user feedback.
• Work closely with internal and external customers to assist with and diagnose day-to-day software issues.
• Administer and facilitate user access to systems.
• Provide application support and act as the initial point of contact for the Enterprise Asset Management system and supporting systems.
• Escalate tickets that cannot be resolved.
• Handle user access and person, group, and labor record maintenance.
• Ensure the integrity and reliability of applications and their data.
• Provide guidance and expertise to users and stakeholders.
• Create and maintain knowledge base and business process documentation for Tier 1 support.
• Assist with training coordination, classroom support, training logistics, and the development and publishing of job aids.

Skills

Troubleshooting

Customer service

Communication skills

Collaboration

User access management

Education

Associate Degree

Tools

IBM Maximo

Job description

POSITION SPECIFICS

The Office of Physical Plant’s (OPP) Facilities Applications team is seeking a Facilities Systems Analyst – Professional to support OPP’s Computerized Maintenance Management System (CMMS). This position ensures the reliable performance and effective use of IBM Maximo and associated applications that support OPP operations. The successful candidate will report to the Facilities Applications – Maximo Supervisor. This is a full-time position and may be eligible for a hybrid work arrangement. The Facilities Applications team supports flexible work arrangements when aligned with the needs of the unit and the essential duties of the position. Questions related to flexible work arrangements should be directed to the hiring manager during the interview process.

Key Responsibilities

• Ensure the reliable performance of facilities systems/applications.
• Troubleshoot and resolve related system and user issues.
• Participate in projects to gather user requirements, design, configure, test, and implement financial systems and applications.
• Monitor system performance and usage to maintain security and reliability.
• Recommend new features or optimizations based on user feedback.
• Work closely with internal and external customers to assist with and diagnose day-to-day software issues.
• Administer and facilitate user access to systems.
• Provide application support and act as the initial point of contact for the Enterprise Asset Management system and supporting systems.
• Escalate tickets that cannot be resolved.
• Handle user access and person, group, and labor record maintenance.
• Ensure the integrity and reliability of applications and their data.
• Provide guidance and expertise to users and stakeholders.
• Create and maintain knowledge base and business process documentation for Tier 1 support.
• Assist with training coordination, classroom support, training logistics, and the development and publishing of job aids.

Preferred Qualifications and Experience

Experience with IBM Maximo or similar Enterprise Asset Management (EAM) applications preferred.

Strong troubleshooting and system support experience.

Experience supporting business applications, user access, and data integrity.

Excellent communication, active listening, and customer service skills.

Ability to work collaboratively with users, stakeholders, and technical teams.

Experience creating documentation, knowledge base articles, and training materials preferred.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

Associate Degree No prior relevant work experience required; previous relevant work experience accepted in lieu of education.

Background Checks/Clearances

Employment with the University will require successful completion of background check(s) in accordance with University policies. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

Salary & Benefits

The salary range for this position, including all possible grades, is $49,188.00 - $71,340.00.

Salary Structure - Information on Penn State's salary structure Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

Campus Security Crime Statistics

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473. Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

Federal Contractors Labor Law Poster PA State Labor Law Poster Penn State Policies Copyright Information Hotlines There’s a reason Penn State consistently ranks among the top one percent of the world’s universities. Across 24 campuses, our 100,000 students and 40,000 faculty and staff know the real measure of success goes beyond the classroom – it’s the positive impact made on communities across the world. Our ideals stem from our origins as Pennsylvania’s sole land-grant institution, which allow us to continue to bring positive impact to humanity through our teaching, research, and engagement mission. And across the world is a community of Penn Staters – more than half a million strong – driven by that same spirit to serve our local and global communities. At Penn State, passion is met with collaboration in an environment that is rooted in shared pride for the accomplishments of our fellow students, faculty, staff, and alumni. Penn Staters cheer each other on to build a culture committed to service and engagement. Our University values represent our core ethical aspirations for all our daily activities and actions as students, faculty, staff, and volunteers at Penn State. Our values are as follows; Integrity, Respect, Responsibility, Discovery, Excellence, and Community. We Are Penn State. One Community. Impacting Many.