Facilities Services Coordinator

University of Virginia; Charlottesville (VA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

On-site position

Job summary

University of Virginia's Facilities Management is seeking a detail-oriented Facilities Services Coordinator to manage data within the IWMS AiM system, ensuring accurate, timely records for campus facilities. The role supports maintenance and trades staff, coordinates with multiple systems, and remains calm under emergencies to keep operations running smoothly across Grounds.

The ideal candidate brings 1+ years of experience, strong judgment in resolving data discrepancies, and clear

Qualifications

• High School Diploma or equivalent required.
• 1+ years of relevant experience required.

Responsibilities

• Enter and classify service requests in AiM, ensuring accurate data.
• Maintain work order and asset records per FM data standards and regulatory requirements.
• Review stalled or incomplete work orders and investigate related POs in AiM, Workday and Tableau.
• Serve as data liaison to FM maintenance and trades staff, communicating status and priorities.
• Coordinate data entry and real-time communications during emergencies.

Skills

Data stewardship

Data operations

AiM / IWMS

Regulatory compliance

Communication

Education

High School Diploma or equivalent

Tools

AiM

Workday

Tableau

VEOCI

Microsoft Teams

Job description

Facilities Management at the University of Virginia is looking for a Facilities Services Coordinator to help support the University's broader goals and initiatives by acting as a data steward within FM's specialized work order management system, ensuring accurate, timely records that keep facilities services running smoothly across Grounds. The ideal candidate brings strong attention to detail, sound judgment in resolving data discrepancies, and the ability to communicate clearly with maintenance and trades staff. Comfort navigating multiple systems and the ability to stay calm and organized during emergency events round out the role. This position offers the chance to be part of a data-driven, collaborative team that supports critical facilities operations.

Facilities Management (FM) enables UVA's mission of instruction, research, patient care, and public service by caring for a portfolio of buildings, grounds, infrastructure, and utilities of nearly 20 million gross square feet. The Customer Support Center (CSC) responsibilities include data operations within key business systems, data quality assurance, data analysis to identify and resolve stalled work orders, and execution of business processes such as credit card and purchase order procurement.

Position Summary

This position coordinates data operations activities involving complex records, reporting requirements, and data maintenance processes within FM's specialized integrated workplace management system (IWMS/AiM). The Facilities Services Coordinator resolves work order-related data issues, identifies data quality concerns, and serves as a resource regarding work order data collection, validation, and record maintenance practices across a large, complex facilities portfolio.

Responsibilities

• Receives, classifies, and enters service requests in AiM, applying knowledge of UVA's property ID structure, work classification hierarchy, and customer accounts to initiate accurate data operations, including HSPP outage requests supporting UVA Medical Center.
• Maintains work order and asset records in AiM in compliance with regulatory requirements and FM data standards, ensuring accurate property IDs, work classifications, and UNIFORMAT II building system codes.
• Reviews and resolves stalled, misclassified, or incomplete work orders, and investigates open purchase orders in AiM, Workday, and Tableau to identify trends and prioritize resolution.
• Serves as data liaison to FM maintenance and trades staff, communicating work order status, discrepancies, and priorities.
• Coordinates facilities operations data entry and manages real-time communications via AiM, VEOCI, and Microsoft Teams during declared emergency events.
• Additional duties as assigned.

Minimum Qualifications

Education: High School Diploma or equivalent required

Experience: 1+ years of relevant experience required

Preferred Qualifications

3 - 5 years of relevant experience is strongly preferred

Physical Demands

This is primarily a sedentary role involving extensive use of desktop computers. Occasional travel to attend meetings and programs may be required.

Salary Range: $20.00 - $23.00, commensurate with experience.

Position Type & Work Location

• This is a non-exempt-level, benefited position. Learn more about UVA benefits.
• This position is based in Charlottesville, VA, and must be performed fully on-site.
• Work Shift Hours: Mon - Fri 8:00am - 5:00pm

To learn more about UVA and in the Charlottesville area, visit UVA Life and Embark CVA.

Application review will begin October 9, 2026. Preference will be given to applications received by this date.

Additional Requirements

• Background checks and health screenings will be conducted on all new hires prior to employment.
• This position will not consider candidates who require immigration sponsorship now or in the future.
• This is a designated position and may be required to work in emergencies, events and some holidays.

Reference checks will be completed by UVA’s third-party partner, SkillSurvey, during the final phase of the interview. Five references will be requested, with at least three responses required.

For questions about the application process, please contact Karon Harrington, [e-mail].

The University of Virginia is an equal opportunity employer.

All interested persons are encouraged to apply, including veterans and individuals with disabilities.

Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.