Facilities Service Dispatcher, Campus Ops (Evenings)

Penn State; Pennsylvania; Vor Ort; USD 41.000 - 59.000; Vollzeit

Benefits dieser Stelle

75% tuition discount

Zusammenfassung

The Pennsylvania State University is seeking a Facilities Service Representative to support campus operations by receiving, triaging, processing, and dispatching maintenance requests. This is a second shift role with two 12-hour shifts and two 8-hour shifts on campus.

Responsibilities include dispatching technicians, tracking work orders, analyzing trends, and coordinating emergency events. GED or HS with 2+ years of experience is required; background checks apply; visa sponsorship is not

Qualifikationen

• GED or HS diploma required; 2+ years of relevant experience.
• Background checks required per university policy.
• No visa sponsorship for this staff employment.

Aufgaben

• Receive and prioritize maintenance service requests via phone, radio, and electronic communication.
• Dispatch skilled trades technicians using radio and telephone communications.
• Utilize customized software systems and databases to create work orders, track service requests, and maintain records.
• Track progress of work orders, follow up for updates, and ensure accurate closure of completed jobs.
• Analyze submitted and completed work orders, conduct trends analysis, and present findings.
• Process technician callouts using the overtime rotation and rapid dialing system during nights, weekends, holidays, and emergencies.
• Receive critical facility alarms and coordinate emergency notifications with appropriate personnel; communicate maintenance statuses or delays.
• Issue, track, and troubleshoot physical keys and key systems; maintain accurate records for contractors and employee key usage.
• Generate and distribute routine logs and reports.
• Assist with coordination of emergency events, including documentation and organizing resources for repairs.
• Assist departmental areas with rotating overtime opportunities utilizing automated dialing system or manual calling when needed.
• Maintain administrative records and support office projects per university policies.

Ausbildung

GED or HS

Jobbeschreibung

The Pennsylvania State University is seeking a Facilities Service Representative to support campus operations by receiving, triaging, processing, and dispatching maintenance requests. This is a second shift role with two 12-hour shifts and two 8-hour shifts on campus.

Responsibilities include dispatching technicians, tracking work orders, analyzing trends, and coordinating emergency events. GED or HS with 2+ years of experience is required; background checks apply; visa sponsorship is not