Facilities Resort Technician - Maintenance

kalaharijobs; Wisconsin Dells (WI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Career growth

401(k) matching

Health, dental, and vision coverage

Employee discounts

Education assistance

Job summary

Kalahari Resorts & Conventions is seeking a 2nd and 3rd Shift Maintenance Tech to perform skilled repairs, maintain rooms and equipment, and support a seamless guest experience. You will handle electrical, plumbing, carpentry tasks, and preventive maintenance, while upholding our commitment to Lead with Love.

This role emphasizes quick response to maintenance requests, safety, and collaboration with team members to ensure a welcoming environment for guests across Wisconsin Dells properties.

Qualifications

• Handyman level repair skills across trades include carpentry, electrical, HVAC, plumbing and painting.
• Leadership style rooted in collaboration, respect, and service to others.
• Hospitality industry experience is a plus but not required.

Responsibilities

• Repair and maintain resort rooms and equipment, including electrical/plumbing tasks and preventive maintenance.
• Respond quickly to maintenance requests and minimize guest disruption.
• Ensure equipment is clean and in good working condition per PM schedules.

Skills

General handyman

HVAC basics

Electrical repairs

Plumbing

Team leadership

Education

High School Diploma or equivalent

Trade School coursework

Tools

Hotel lock systems

Television programming

Job description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, we don’t just create vacations, we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world‑class dining, luxurious spas, thrilling entertainment, and cutting‑edge convention centers that redefine hospitality. But we’re more than a resort. As a family‑owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities. Treating people like family, giving back generously, and creating spaces where everyone feels valued. Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa.

2nd and 3rd Shift Maintenance Tech

Kalahari Resorts & Conventions is seeking a Maintenance Tech. In this role, you will be responsible for performing skilled repairs to the building/equipment, and to always maintain the best possible conditions, with the least amount of inconvenience to the guests. As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll respond quickly to maintenance requests and perform preventive repairs to help create a seamless guest experience free from disruptions. Your work behind the scenes directly contributes to the resort’s reputation for excellence and ensures every visit feels welcoming and worry‑free.

Key Responsibilities

• Make repairs and maintain resort and condominium rooms to include but not limited to: programming televisions, replacing light switches, receptacles, light bulbs and fixtures, furniture repair, minor plumbing repairs (clogged drains, copper pipe, change washers, change handles, drain fittings, etc.), repair water lines, test‑clean‑repair swimming pools and spas, paint designated areas, repair and finish sheet rock, repair all types of wall coverings, and repair and program hotel electronic lock systems.
• Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
• Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the manufacturer’s preventative maintenance programs.

What We’re Looking For

• High School Diploma or equivalent and one year of experience performing general handyman work (basic carpentry, minor electrical/HVAC/plumbing, painting, furniture repair, etc.). Trade School and/or College course work in related field helpful.
• Previous experience working in the hospitality industry is preferred, but not required.
• A leadership style rooted in collaboration, respect, and service to others.
• Resume Required

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full‑time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park. Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA|

Kalahari Resorts & Conventions is an Equal Opportunity Employer.