Facilities & Procurement Leader: Store Strategy & Ops

H&M; New York (NY); On-site; USD 172,000 - 233,000; Full time

Job summary

H&M Group in New York seeks a Facilities & Procurement Manager to own facility management and asset performance across the sales market. You will drive FM strategy, maintenance delivery, and supplier governance, ensuring stores are safe, compliant, and cost-efficient throughout their lifecycle.

This hybrid role reports to the Expansion Manager and is based out of the New York Support Office. A Day in the Life includes leading FM strategy, maintenance planning, asset performance, and project

Qualifications

• Bachelor’s degree in Facility Management, Engineering, Business Administration, or similar.
• 5+ years’ experience in facility management, preferably retail or multi-site operations.
• Strong planning, prioritization, and analytical skills.
• Strong facilities and asset management expertise.
• Budgeting, planning, and performance management skills.
• Service-oriented with strong stakeholder management skills.
• Advanced English communication skills (written and spoken).
• Proficient in MS Office applications.
• Proven experience leading teams and complex projects in a matrix organization.
• Proven experience leading large FM vendor set ups, such as IFM and similar operating models.

Responsibilities

• Set and execute the Facilities Management strategy aligned with global direction.
• Plan and prioritize maintenance based on risk, lifecycle cost, and business impact.
• Ensure long-term asset performance and store availability.
• Secure structured handover of completed projects from Construction into operation.
• Secure and manage a strong and effective supplier base.
• Optimize maintenance and service costs through smart sourcing, framework agreements, and performance‑based supplier management.
• Support budgeting and forecasting of FM OPEX and CAPEX.
• Ensure service levels, compliance, and cost efficiency.
• Lead and develop the Facilities Management team within the Sales Market.
• Set clear priorities, responsibilities, and performance expectations for FM resources and partners.
• Develop FM competencies and ensure a future‑ready FM organization.
• Ensure effective collaboration with key stakeholders such as Salesteams, Operations, Expansion, and Global C&F team.

Skills

Planning

Prioritization

Analytical

Stakeholder management

MS Office

Team leadership

FM vendor mgmt

IFM experience

English communication

Facilities asset mgmt

Education

Bachelor’s degree in Facility Management, Engineering, Business Administration, or similar

Job description

H&M Group in New York seeks a Facilities & Procurement Manager to own facility management and asset performance across the sales market. You will drive FM strategy, maintenance delivery, and supplier governance, ensuring stores are safe, compliant, and cost-efficient throughout their lifecycle.

This hybrid role reports to the Expansion Manager and is based out of the New York Support Office. A Day in the Life includes leading FM strategy, maintenance planning, asset performance, and project