Facilities Portfolio Manager — Operations & Client Care

RSM Facility Solutions; Wall Township (NJ); On-site; USD 85,000 - 115,000; Full time

Job summary

Leo, a portfolio of trusted service companies, seeks a Facilities Operations Leader to supervise a team of Facilities Associate Managers and Coordinators, ensuring timely work order completion and strong client satisfaction at multiple client accounts within the R&M operations group.

The role requires organizational excellence, travel flexibility, after-hours support, and collaboration with internal departments to maintain vendor compliance, insurance, safety and contracts.

Qualifications

• Degree with three years’ experience in Facilities Maintenance / Project Management and a minimum of 2+ years in leadership.
• Proficiency in MS Office and work management systems.

Responsibilities

• Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.
• Supervise and mentor Facilities Associate Managers, providing training, feedback, and performance evaluations.
• Oversee assigned client accounts, ensuring SLAs are met for work order completion and communication.
• Support coordinators to ensure proper vendor sourcing, selection, and dispatch for work orders across multiple trades.
• Review and approve price quotes before client submission; ensure accurate job scoping.
• Monitor and update work order status in internal and client systems, ensuring completeness and accuracy.
• Support client escalations, resolving issues promptly and professionally.
• Collaborate with the Sr. Manager of Operations to implement process improvements.
• Assist with client onboarding and maintenance of client-specific resources.
• Collaborate with a variety of internal departments to ensure vendor compliance aligns with company standards, including insurance, safety, and contract requirements.
• Participate in rotational afterhours coverage, including emergency dispatch support.

Skills

Leadership

Communication

Time management

Multitasking

Problem solving

MS Office

Work order systems

Education

Facilities/PM degree

Tools

Work Order Management System

Microsoft Office

Job description

Leo, a portfolio of trusted service companies, seeks a Facilities Operations Leader to supervise a team of Facilities Associate Managers and Coordinators, ensuring timely work order completion and strong client satisfaction at multiple client accounts within the R&M operations group.

The role requires organizational excellence, travel flexibility, after-hours support, and collaboration with internal departments to maintain vendor compliance, insurance, safety and contracts.