OPERATIONS FACILITIES SUPERVISOR

Compass Group, North America; Clark (NJ); On-site; USD 75,000 - 78,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

ESFM, the corporate facilities management division of Compass Group USA, seeks an Operations Facilities Supervisor in Clark, NJ to blend hospitality with operational excellence and client-focused service.

You will partner with the Business Services Manager to coordinate daily workplace operations, oversee soft services, manage the janitorial team and Facilities Attendant, and drive improvements in employee and guest experiences.

Qualifications

• Prior Facilities Management experience within the Business & Industry sector or hospitality leadership experience in roles such as Housekeeping Manager, Front Office Manager, or Workplace Experience leadership.
• Experience managing Soft Services, including janitorial operations.
• Strong client relationship management and customer service skills.

Responsibilities

• Serve as the primary point of contact for workplace services, delivering an exceptional hospitality experience for clients, employees, guests, and vendors.
• Build strong relationships through proactive communication, responsiveness, and personalized service.
• Anticipate customer needs and resolve workplace concerns quickly and professionally.
• Create a welcoming, organized, and service-focused workplace environment that reflects ESFM's hospitality culture.
• Directly manage and provide daily oversight of the janitorial team and Facilities Attendants, ensuring consistent service delivery.

Skills

Facilities Management

Leadership

Customer Service

Relationship Management

Prioritization

Job description

ESFM

Position Title: OPERATIONS FACILITIES SUPERVISOR

Shift: Monday - Friday 8 AM - 430PM

Salary: $75,000 - $78,000

Other Forms of Compensation: none

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).

ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

Job Summary

The Operations Facilities Supervisor is responsible for delivering an exceptional workplace experience by combining hospitality, operational excellence, and customer-focused service. This role serves as a trusted partner to clients, employees, visitors, and service providers, ensuring every interaction reflects ESFM's commitment to hospitality and service excellence.

Working closely with the Business Services Manager, this position coordinates daily workplace operations, oversees soft service vendors, manages the janitorial team and Facilities Attendant, manages workplace moves and changes, and proactively identifies opportunities to enhance the employee and guest experience. Success in this role is measured by the ability to anticipate needs, build strong relationships, maintain exceptional workplace standards, and consistently exceed customer expectations.

Essential Duties & Responsibilities

Hospitality & Customer Experience

• Serve as the primary point of contact for workplace services, delivering an exceptional hospitality experience for clients, employees, guests, and vendors.
• Build strong, trusted relationships through proactive communication, responsiveness, and personalized service.
• Anticipate customer needs and resolve workplace concerns quickly and professionally.
• Create a welcoming, organized, and service-focused workplace environment that reflects ESFM's hospitality culture.
• Respond to service requests with urgency while ensuring consistent follow-through and communication.

Workplace & Facilities Operations

• Assist with the oversight and performance management of self-performed and subcontracted services including: Cleaning and janitorial services, light maintenance, pest control, waste management, landscaping, mailroom operations
• Directly manage and provide daily oversight of the janitorial team and Facilities Attendants, ensuring consistent service delivery and adherence to established standards.
• Conduct routine inspections to ensure facilities remain clean, safe, organized, and presentation ready.
• Ensure Facilities Attendants and vendor performance aligns with established service level expectations.
• Support implementation of operational best practices that improve efficiency while enhancing customer experience.

Required Qualifications

• Prior Facilities Management experience within the Business & Industry sector or hospitality leadership experience in positions such as:
• Housekeeping Manager
• Front Office Manager
• Workplace Experience leadership
• Experience managing Soft Services, including janitorial operations.
• Strong client relationship management and customer service skills.
• Demonstrated leadership abilities including staffing, recruiting, employee development, coaching, and team relations. Strong problem-solving abilities with a proactive, customer-first mindset.
• Ability to effectively manage multiple priorities while maintaining exceptional service standards.
• Building Operations & Partner Management
• Provide day-to-day oversight and coordination of the Facilities Attendant and service vendors, ensuring workplace services are maintained to the highest standards of safety, reliability, and operational performance.
• Partner with Facilities Attendants and service providers to coordinate preventive maintenance, corrective repairs, equipment inspections, and scheduled activities while minimizing disruption to workplace operations.

Associates at ESFM are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ESFM.pdf) or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ESFM.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Eurest Services maintains a drug-free workplace.

ESFM

Brandy Wilson