Facilities & Operations Specialist - Ruthven Building

University of Michigan; Ann Arbor (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Generous time off

Health insurance

Retirement plan

Job summary

The University of Michigan is seeking a Facilities Assistant to support the Alexander G. Ruthven Building. The role is 100% onsite in Ann Arbor, reporting to the Building Manager, with duties spanning maintenance requests, event setup, and space coordination to ensure a safe, efficient facility.

You will interact with senior leaders, faculty, staff and students, contributing to sustainability goals and policy compliance while growing in higher education operations and administration.

Qualifications

• Minimum of 2 years previous work experience in facilities operations or equivalent.
• High School diploma or equivalent is required.
• Ability to routinely move equipment and furniture up to 50 pounds.
• Demonstrated ability to manage multiple tasks, meet multiple deadlines and work collegially and collaboratively in a team environment.
• Exceptional customer service skills and ability to communicate clearly and professionally with a diverse clientele base.
• Demonstrated ability to exercise discretion with sensitive and confidential information is required.
• Ability to successfully work independently as a critical member of a team, while demonstrating cooperation and flexibility.

Responsibilities

• Manage and maintain the internal Ruthven maintenance request/ticketing system and keep requestors informed of request status through completion.
• Investigate facility issues, work with Maintenance Services and U-M service units to diagnose problems, develop solutions, and schedule/oversee maintenance activities.
• Serve as point of contact for employees, tenants, and visitors regarding facility-related inquiries and concerns.
• Ensure that all facility activities and operations comply with organizational policies and guidelines.
• Support the management of security systems and access control.
• Assist with day-to-day operations of the shared dock for Ruthven and CCCB, including basic scheduling, coordinating deliveries, and working with vendors as needed.
• Schedule events and handle setup and cleanup, ensuring event spaces are prepared and returned to their original condition afterward.
• Coordinate and oversee external service providers and contractors.
• Prepare reports for the Facilities Manager and administration as needed.
• Monitor and implement energy-saving measures (lighting controls, HVAC optimization, and energy-efficient equipment) to support university sustainability initiatives.
• Ensure facility compliance with environmental regulations and sustainability programs, including waste disposal and recycling.
• Provide excellent customer service while upholding policies and procedures and addressing issues promptly and professionally.
• Partner with the Facilities Manager to develop and implement safety protocols and emergency response plans.
• Collaborate with the manager on space planning and utilization, including arranging and reconfiguring office and workspace layouts as needed.
• Serve as Insurance and Claims Administration (ICA) Claims Liaison, keeping your supervisor informed of claim status and actions.
• Maintain and update inventory of supplies, equipment, and spare furniture needed for facility operations.
• Manage and maintain Ruthven's digital display boards and website.
• Collaborate with the Facilities Manager to develop and implement safety protocols and emergency response plans.
• Support the management, oversight and maintenance of deliveries and building mail rooms.
• Oversee delivery operations and building mailrooms, ensuring accurate processing, storage, and distribution.
• Serve as a member of the Building Incident Response Team (B.I.R.T.) and, in conjunction with the manager, contribute to training, preparedness, and incident coordination.
• Conduct daily building walkthroughs to ensure cleanliness and proper furniture setups in classrooms, circulation areas, and conference rooms.

Skills

Facilities ops exp

Multi-tasking

Teamwork

Customer service

Discretion

Communication

Independence

Education

High School diploma

Bachelor of Science in facilities related field

Job description

The University of Michigan is seeking a Facilities Assistant to support the Alexander G. Ruthven Building. The role is 100% onsite in Ann Arbor, reporting to the Building Manager, with duties spanning maintenance requests, event setup, and space coordination to ensure a safe, efficient facility.

You will interact with senior leaders, faculty, staff and students, contributing to sustainability goals and policy compliance while growing in higher education operations and administration.